1st Line Support/Help Desk/Service Desk

Job Title: 1st Line Support/Help Desk/Service Desk
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £20000.00 - £24000.00 per annum
Reference: BBBH27746_1629795539
Contact Name: Lois May
Contact Email:
Job Published: August 24, 2021 09:58

Job Description

1st Line Support/Help Desk/Service Desk Analyst

Do you have an interest in System Administration? Would you love to progress into this?

As a Service Desk Analyst you will be responsible for supporting the end user base with all 1st Line and some 2nd Line queries. Being responsible for resolving hardware issues such as printers/PC's. You will need to ensure all issues are logged onto the ticket system (UTrack) and dealt with in a timely manner.

Technology wise you will have experience of Windows Operating Systems, Windows Server 2012-2016, Microsoft Office Suite and Active Directory. Doing general PC Maintenance will be a day to day of this job role so you will have 1-2 years' experience doing this. If you have any networking knowledge or experience working with Linux this would definitely be a bonus!

If growth and progression is something you are looking for this is definitely the organisation for you, there really are no ceilings here and progression will always be encouraged so it's an opportunity for you to further develop your skills and IT Knowledge. There are some fantastic perks and benefits to this organisation, such as festivals which are funded and time on the job for certifications.

A driving license will be essential for this position!

If this is something you would like to learn more about drop me your CV or send me a message on LinkedIn for a chat.