2nd Line Engineer - Infrastructure Analyst - Desktop Support

Job Title: 2nd Line Engineer - Infrastructure Analyst - Desktop Support
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £250 - £350 per day + Outside IR35
Reference: BBBH30014_1649668328
Contact Name: Jodie Paxton
Contact Email:
Job Published: April 11, 2022 10:12

Job Description

2nd Line Support - Citrix & Vmware - Outside IR35 - 6 Months - £250 - £350

Work for the leading Cloud Provider within the Legal Sector. High profile customers, cutting edge technology and experience providing a White Glove Service. Must have experience supporting multiple customers at a 2nd line level across Citrix technologies. Key Skills:

  • Citrix - XenApp, XenDesktop, XenServer.
  • VMware.
  • Veeam / Hyper-V
  • O365 / Azure - NICE TO HAVE


  • Provide second level support to clients.
  • You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk.
  • Ensure that incidents are resolved in a timely manner to meet defined service level targets.
  • Complete relevant and skilled investigations, before escalating to 3rd.