2nd Line Engineer

Location

Nottingham, Nottinghamshire

Salary

Negotiable

Job Type

Permanent

Ref

BBBH24500_1602678814

Contact

Jodie Paxton

Posted

13 days ago

I'm recruiting on behalf of an exciting company based in Nottingham. This a new role due increase in business and internal promotion.

If you're ambitious to learn new skills, want help to progress technically and be part of a genuine supportive business, please see the details below.

Key duties and skills:

• Provide advanced technical support via phone, portal, email or in person
• Resolve 2nd line incidents / requests and problems within set SLAs - communicating effectively with customers
• Handle functional and customer escalations
• Provide network troubleshooting (TCP/IP, DHCP)
• Create tools for use by 1st / 2nd line and provide continuous training/support to improve performance
• Excellent communication skills with the ability to recognise your audience and to work closely with both internal and external stakeholders
• Excellent problem solving skills and the ability to approach problems from all angles to resolve Incidents/Problems and recognise patterns
• Oversee major incidents - as a technical lead, chair investigation meetings, agree and assign actions, drive Incident investigation and resolution

Essential criteria:

• Demonstrable experience in a senior technical support role
• Strong knowledge of Windows and Microsoft Platforms
• Technical Infrastructure experience
• Application support experience
• Cisco R&S Experience and Hyper - V technologies
• Experience within a 2rd line, customer support role
• Excellent communication skills
• Positive attitude, capable of working under pressure

I am keen to speak with everyone who has the ambition to progress and meets the technical requirements. APPLY NOW for more information!