2nd Line Engineer

Job Title: 2nd Line Engineer
Contract Type: Permanent
Location: Nottingham, Nottinghamshire
Salary: Negotiable
Reference: BBBH24500_1602678814
Contact Name: Jodie Paxton
Contact Email:
Job Published: October 14, 2020 13:33

Job Description

I'm recruiting on behalf of an exciting company based in Nottingham. This a new role due increase in business and internal promotion.

If you're ambitious to learn new skills, want help to progress technically and be part of a genuine supportive business, please see the details below.

Key duties and skills:

  • Provide advanced technical support via phone, portal, email or in person
  • Resolve 2nd line incidents / requests and problems within set SLAs - communicating effectively with customers
  • Handle functional and customer escalations
  • Provide network troubleshooting (TCP/IP, DHCP)
  • Create tools for use by 1st / 2nd line and provide continuous training/support to improve performance
  • Excellent communication skills with the ability to recognise your audience and to work closely with both internal and external stakeholders
  • Excellent problem solving skills and the ability to approach problems from all angles to resolve Incidents/Problems and recognise patterns
  • Oversee major incidents - as a technical lead, chair investigation meetings, agree and assign actions, drive Incident investigation and resolution

Essential criteria:

  • Demonstrable experience in a senior technical support role
  • Strong knowledge of Windows and Microsoft Platforms
  • Technical Infrastructure experience
  • Application support experience
  • Cisco R&S Experience and Hyper - V technologies
  • Experience within a 2rd line, customer support role
  • Excellent communication skills
  • Positive attitude, capable of working under pressure

I am keen to speak with everyone who has the ambition to progress and meets the technical requirements. APPLY NOW for more information!