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3rd Line Support - Citrix

Manchester, Greater Manchester
£300 - £400 per day
Job Type
Luke Achilles

3rd Line Support Engineer

3-6 month contract

Outside IR35



  • To provide 3rd line support to clients and our service desk team.
  • Citrix and O365 support
  • Dealing with Escalations and P1 incidents
  • You will support the 1st and 2nd line teams to resolve issues that come into the Service Desk.
  • Take pride in ensuring that incidents are resolved in a timely manner to meet defined service level targets.
  • Complete relevant and skilled investigations, before escalating to 3rd
  • Assist with Escalations going from 2nd line to 3rd line and liaise and assist 3rd line where necessary.


  • Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online
  • Citrix XenDesktop 7.15 and later (administration, user support)
  • Citrix technologies, e.g. Netscaler, Director, XenDesktop, XenServer
  • Windows 8.1 and later
  • Windows Server 2012 R2 and later
  • Microsoft Exchange 2013 and later
  • Email security products, e.g. Mimecast / MessageLabs
  • Networking knowledge covering LAN/WAN technology fundamentals
  • Powershell
  • Proactive server monitoring and patch management
  • SonicWALL Firewall and Secure Remote Access appliances
  • Knowledge of Worksite/manage or Legal sector applications, would be advantageous
  • Good knowledge of GPO deployment and configuration
  • Microsoft SQL
  • HyperV / XenServer

Experience in these technologies is not essential, but would be an advantage:

  • Microsoft Server/Client OS and/or Office 365 Certifications advantageous but technical ability and aptitude for problem solving is of higher value
  • Active Directory including knowledge of DNS, DHCP, Group Policy
  • Remote Monitoring and Management