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Agile Coach (Service Design)

£700 - £730 per day + OUTSIDE IR35
Job Type
Zoe Latuszka

Agile Coach (Service Design)
£700-730 per day. Outside IR35
6 Months. Likely Extension.
Remote UK Based.
They are required to inform the design and delivery of digital services to meet the key objectives of the organisation across all seven digital domains
This role will predominantly work with the leadership team that forms The Service Alignment Team (SAT). They design and develop a modern, service aligned organisation and provide governance of the strategic roadmap and the development of the target operation model.
Experienced practitioners of Lean / Agile are required to support senior teams in ensuring:

  • Continuous improvement
  • Improvement of flow and value
  • Introduction of additional lean tools and practices
  • Visibility of work
  • Interdependencies
  • End to end thinking
  • Embed an agile culture using techniques from a wide range of agile and lean methodologies and frameworks but be methodology agnostic.
  • Help to create an open and trust-based environment for senior managers, which enables a focus on delivery and facilitates continuous improvement
  • Assess the culture of management teams or organisation and delivery processes in place to identify improvements and facilitate these improvements with the right type of support.
  • Showcase relevant tools and techniques, such as coaching, advising, workshops and mentoring
  • Engage at all levels of the organisation including C-band and directors
  • Enable cross team coordination and reporting
  • Apply best tools and techniques.
  • Ensure key metrics and requirements that support the management teams and delivery are well defined and maintained
  • Develop and support staff in agile / lean methodologies
  • Executive coaching of digital service delivery design
  • Provide positive challenge to existing processes and activities
  • Actively participate in the Agile Community of Practice based in Service Design

Essential Skills

  • Deep understanding of different agile and lean approaches and supporting context, such as behaviours, governance, process and culture across portfolio management, programme and project team approaches
  • Evidence of embedding agile tools and techniques and be able to use them as needed
  • Understanding of agile product and service development. And the enablers required to cultivate an agile organisation
  • Broad understanding of product and programme management techniques
  • Deep understanding of complexity theory and the application of complexity informed practices.
  • Experience, in several different contexts, with the application of skill liquidity and capacity planning practices
  • Facilitate Agile events with staff at all levels (including C-Band and directors) ensuring objective of events are met at the conclusion
  • At least 5 years' government and/or commercial experience as an Agile or Lean Coach Digital and service experience
  • An excellent understanding of good service design and delivery
  • Application of agile in operational and digital context Coaching and transformation
  • Demonstrable experience of creating lasting change towards agile and lean ways of working
  • Proven ability to quickly assimilate organisational strategy and operating context
  • Ability to showcase relevant tools and techniques, such as coaching, advising, workshops and mentoring
  • Ability to work with leaders that are undergoing complex change, working in an iterative manner, evolving conversations and understanding how far to challenge and when
  • Excellent stakeholder management and proven ability to engage and influence all levels of seniority
  • Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
  • Effectively manage staff and team dynamics when working across Departmental and other boundaries
  • Experience of visualising organisational, team or individual capability (such as capability, Maturity or Wardley mapping)
  • Ability to work as part of a team, collaborating and sharing knowledge and decision making
  • Ability to quickly win trust and coach senior leaders
  • Ability to work flexibly, the successful Coach will need to be able to work in a fluid and responsive environment
  • Ability to work in environments undergoing complex change
  • Be framework agnostic, use the right tools and techniques for the situation

Desirable Skills

  • Detailed knowledge about Registers of Scotland and its' processes.
  • Familiarity with Government Digital Services and/or SG Digital First standards