Business Analyst

Job Title: Business Analyst
Contract Type: Contract
Location: Scotland
Salary: £350 - £400 per day + Outside IR35
Start Date: ASAP
Reference: BBBH27577_1626342494
Contact Name: Zoe Latuszka
Contact Email:
Job Published: July 15, 2021 10:48

Job Description

Business Analyst
12 Months
£400 per day. Outside IR35.
Remote for foreseeable. When the risk of COVID infection is eliminated or much reduced, we envision that many of the team and community activities will take place at our Edinburgh or Glasgow offices, for at least part of each week
An experienced Senior Business Analyst is required to inform the design and delivery of digital services to meet the key objectives of the organisation within the Land Registration Completion team.

The role of Senior Business Analyst is based within Service Design. The Service Design department offers a range of capability to the organisation including User Experience researchers, Service Designers, Quant Analysts and Agile coaches. Service Design covers a broad remit in working to understand our customer needs and placing those at the heart of how we design and deliver our digital services, of how we organise our people and how we deliver operational processes. Our community is embedded as part of cross-functional delivery teams, operational and corporate business units, innovation centres and business change
You will be working on two projects:

  1. Unlocking Sasines - continued process mapping and refinement of unlocking sasines process. And part of the Discovery to publish the unlocked sasines on ScotLIS.
  2. LRC, Land Registration Completion, of which unlocking sasines is one part and the road map for the overall domain

The Senior Business Analyst will also provide structured Business Analysis capability to increase the efficiency of the dealing over whole product as part of a crossfunctional agile delivery team by:

  • Improving the customer experience of submission
  • Improve the utility of the data captured
  • Improving the utility of the creditor information in the title record
  • Simplifying the operational workflow for settling applications
  • Automating applications, if and where possible

Additional services

  • Maintaining an audit trail of decisions, assumptions and outstanding questions
  • Assist in the identification, evaluation and tracking of project benefits for the outcomes and objectives stated
  • Collaborate with colleagues from Product Management, Service Design and Registration to inform iterations of the domain roadmap
  • Support the Domain Principal Analyst, as required
  • Identify new process and customer opportunities
  • Support the development teams' Product and Agile leads in both their tactical and strategic work to help ensure the product delivery teams deliver solutions that work for customers and the organisation
  • Actively participate in the Register of Scotland Business Analysis practice sharing best practice techniques and domain progress
  • Supporting junior staff with their development and upskilling.
  • Collaborate with our business change teams to identify and help remove issues that may hinder the adoption of new processes or ways of working
  • Work with our communication and organisational design professionals to assist in helping to reduce the impact of change
  • Be confident in engaging stakeholders and working with established governance forums such as the technical design authority
  • Collaborate with Business Analysts from other domains, when required, on overlapping deliveries.
  • Support any secondary activities as requested by the Head of Service Design

Essential skills

  • Detailed knowledge of Scottish land registration processes
  • Presenting and conversing on land registration concepts with domain experts
  • Confident facilitating detailed collaborative workshops with customers and established cross-functional teams
  • Collaborative mindset seeking advice and input from a wide array of stakeholders across the customer and internal ecosystem
  • Working knowledge of Agile approaches in the design and delivery of digital services
  • Ability to support decisions making process through the effective synthesis of information from a wide array of sources
  • Experience synthesising complex information into clear and compelling visual stories
  • Experience mapping stakeholders, impact, processes, and land registration value streams
  • Excellent collaboration, communication and teamwork skills

Desirable Skills

  • A working knowledge of Business Canvas Modelling, Value Proposition Design or Wardley map techniques
  • Experience with prioritisation techniques such as cost of delay or similar
  • Familiarity or working knowledge of digital standards in government
  • An understanding of systems architectures in transition
  • Familiarity with creation of conceptual wireframes
  • Development of Personas, customer journeys and service blueprints
  • Use of Google's suite of web analytics software
  • Writing of user stories and formal acceptance criteria
  • Background in lean UX, six-sigma, system thinking approaches or similar
  • Formal qualification with IIBA or similar body