Business Analyst

Job Title: Business Analyst
Contract Type: Contract
Location: Scotland
Salary: £400 - £430 per day + OUTSIDE IR35
Start Date: ASAP
Reference: BBBH30448_1657788531
Contact Name: Zoe Latuszka
Contact Email:
Job Published: July 14, 2022 09:48

Job Description

Business Analyst
6 Months. Likely Extension.
£400-430 per day. Outside IR35.
Remote. UK based. Client office in Edinburgh and Glasgow.
An experienced Senior Business Analyst is required to support the continued delivery of Service and Employee Enablement platforms within IT Services.


  • Maintaining an audit trail of decisions, assumptions, and outstanding questions
  • Assist in the identification, evaluation and tracking of business benefits
  • Collaborate with colleagues from IT Enablement to inform roadmap outcomes
  • Identify new process and customer opportunities
  • Support the IT Enablement Team Leads in both their tactical and strategic work to deliver solutions that work for customers and the organisation
  • Collaborate with our business change teams to identify and help remove issues that may hinder the adoption of new processes or ways of working
  • Support, participate and engage with IT EE suppliers
  • Actively participate in the Register of Scotland Business Analysis practice sharing best practice techniques and domain progress
  • Supporting junior staff with their development and upskilling
  • Work with our communication and organisational design professionals to assist in helping to reduce the impact of change
  • Be confident in engaging stakeholders and working with established governance forums such as the technical design authority
  • Collaborate with Business Analysts from other domains, when required, on overlapping deliveries.
  • Support any secondary activities as requested by the Head of Service Design.

Essential Skills

  • You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
  • You know how to help the team to decide the best approach.
  • You can help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope.
  • You can take responsibility for investigative work into problems and opportunities in existing and new services.
  • You know how to drive the analysis and collection of information to create recommendations for service improvements.
  • You can analyse large amounts of complex information and use it to produce solutions.
  • You know how to analyse current services and processes and can identify and implement opportunities to optimise these.
  • You can help to evaluate and establish requirements using relevant techniques such as gap analysis.
  • You can model more advanced and complex situations across more than one business function or programme.
  • You know how to gather insights from senior stakeholders and communicate modelling results clearly to them.
  • You can take responsibility for the creation of test cases.
  • You can create traceability records, from test cases back to requirements.
  • You have the ability to apply a digital understanding to your work.
  • You can identify and implement solutions for assisted digital.
  • You can contribute to the creation and maintenance of the target operating model and identify the impact on operational service.
  • You can lead others to innovate in their work as well as enabling them to innovate on their own
  • You know how to ensure that teams are using the right tools and methodologies and promote their use.
  • You can facilitate the setting of business priorities for change initiatives of high complexity
  • You know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope.
  • You can influence stakeholders and manage relationships effectively.
  • You know how to build long-term strategic relationships and communicate clearly and regularly with stakeholders.
  • You can define test condition requirements.
  • You know how to work according to test plans to design, interpret and execute them.
  • You can highlight reports and risks and analyse results based on tests and activities.
  • You know how to collaborate with user researchers and can represent users internally.
  • You understand the difference between user needs and the desires of the user.
  • You can champion user research to focus on all users.
  • You can prioritise and define approaches to understand the user story, guiding others in doing so.
  • You can offer recommendations on the best tools and methods to be used.

Desirable Skills

  • A working knowledge of Business Canvas Modelling, Value Proposition Design or Wardley map techniques
  • Experience with prioritisation techniques such as cost of delay or similar
  • Experience mapping stakeholders, impact, processes, and land registration value streams
  • Familiarity or working knowledge of digital standards in government
  • An understanding of systems architectures in transition
  • Familiarity with creation of conceptual wireframes
  • Development of personas, customer journeys and service blueprints
  • Use of Google's suite of web analytics software
  • Writing of user stories and formal acceptance criteria
  • Background in lean UX, six-sigma, system thinking approaches or similar
  • Formal qualification with IIBA or similar body
  • Experience of Service Now and Microsoft 365
  • Knowledge of Scottish land registration processes