Business Analyst - Multichannel Customer Communications

Job Title: Business Analyst - Multichannel Customer Communications
Contract Type: Permanent
Location: North London, London
Salary: £50000.00 - £60000.00 per annum
Start Date: ASAP
Reference: BBBH23281_1598455111
Contact Name: Marcus Smith
Contact Email:
Job Published: August 26, 2020 16:18

Job Description

I am recruiting for a Business Analyst on behalf of a leading company in the Multichannel/Customer Communications industry.

You will need to have proven experience in client-facing Business Analysis roles - ideally within the CCM or CX sector.

The Role

  • To scope and design solutions for both external clients and internal solutions
  • To work closely with the clients and client's services providers in order to identify their needs, consult on their requirements and propose solutions.
  • To be involved in the project lifecycle as a technical consultant for both Project Management and Developers, namely when assessing the risks, defining test requirements and plans and evaluating solution performance and outputs.
  • To liaise closely with all departments involved in projects and affected by the designed solutions in order to achieve the best solution for all involved parties.
  • To work with IT department to ensure suitable underlying architecture is in place for the designed solutions.
  • To be responsible for researching changes and trends in relevant software and technology.

Skills & Experience

  • Relevant experience within architect or development roles within the customer communications (CCM), print or Customer Experience (CX) industry
  • Experience working in teams delivering technical solutions
  • Strong knowledge of service solutions within key client verticals (Insurance, Pensions, Utilities) would be advantageous

This is a great opportunity to work for an privately owned, agile business who help provide their clients with the best multichannel communications solutions in the industry.

Please apply with a copy of your CV for quick feedback.