Census Field Support Supervisor - Full Time and Part Time

Job Title: Census Field Support Supervisor - Full Time and Part Time
Contract Type: Contract
Location: England
Salary: £12.00 - £13.00 per hour + Outside IR35
Start Date: Feb 2021
Reference: BBBH25600_1611998604
Contact Name: Wendy Cross
Contact Email:
Job Published: January 30, 2021 09:23

Job Description

Call Centre/Contact Centre Supervisor

Remote work

Full time, part time, evening and weekend work available.

6 Months & Outside IR35

(Equipment Provided)

We are currently managing a large-scale recruitment piece within UK central government, for which we are looking to develop a large remote contact centre capability. These roles are spread across several shift patterns - Covering: full time, part time evening and weekend hours.

Acting as a supervisor, you will:

  • Assist with training of contact centre staff.
  • Management of the contact centre team on a rota basis.
  • Assist in overseeing teams who will respond to questions, issues and requests
  • Identify issues and escalate as required to senior management
  • Provide general administrative support to the team.
  • Answer incoming calls and respond to customer's emails
  • Complete call logs and reports

Essential criteria:

  • A background working within a customer contact centre / call centre environment.
  • Excellent communication skills both verbally and in writing.
  • Understanding of how processes and procedures are designed and experience writing user instructions.
  • To be able to work well individually, as part of a team, and with people outside of the team and organisation.
  • Good prioritisation skills with the ability to deliver work quickly when under pressure.
  • Knowledge and experience of using Microsoft/Google packages.
  • Ability to accurately input data, with strong typing skills

Shifts are

  • Full time
  • 5 weekday evenings
  • Saturday AND Sunday shift patterns

If this is a role you would be interested in, please apply with an up to date CV (Specifying the shifts suited).