Change & Release Operations Manager - Azure - Agile

Job Title: Change & Release Operations Manager - Azure - Agile
Contract Type: Contract
Location: West Midlands, England
Salary: £450 - £550 per day
Start Date: ASAP
Reference: BBBH19744_1568733278
Contact Name: Eleanor George
Contact Email:
Job Published: September 17, 2019 16:14

Job Description

We are looking for a brilliant Change and Release Manager to support a large digital transformation programme

This is a great opportunity, in this new role, to drive the effective transition of the Technology services and associated deliverables to the Production environment and ongoing management of the services - in particular change management, release management and performance management.

Supporting this successful, multi-disciplinary Product team, you will be expected to possess the capability to manage the multiple service transformation into steady / BAU state and have the following:

  • Knowledge of customer support consolidation, customer experience / relationship management, IT Service Management tooling & automation (knowledge-base, self-service), expansion to and implementation of omni-channel marketing tools
  • Proven track record in managing change in operational environment
  • Proven track record in establish Continuous delivery and release management practices
  • Proven track record in establishing and continually improving service operating model
  • Experience in defining and implement service billing and cross charging models
  • Strong stakeholder communication and management to ensure a seamless delivery into Production
  • Experience of managing various inter-dependencies of business demand across the multiple Stakeholders
  • Experience in engaging with Business Transition Managers to gain the Operation Acceptance from the Business
  • Engagement with Security to conduct and achieve a positive status for an IT Healthcheck and gaining the Approval To Operate
  • Experience of building and supporting a culture of continuous delivery and improvement, ensuring key systems are regularly analysed, maintained and improved
  • Working with the Change Management team to communicate releases and benefits to key Stakeholders
  • Reviewing current change management process and aligning with agile principles
  • Implementing Governance across the Transition, including entrance and exit criteria i.e. ensure transition artefacts, knowledge and information is adequately stored and appropriately shared
  • Establishing a process to ensure Operational impact is understood and mitigated if appropriate
  • Knowledge of the following technologies - Microsoft Azure Cloud, Microservices, MDM, APIs
  • Align the release strategy and plan
  • Design a roadmap to implement improvements to the transition and release process
  • ITIL

Technical expertise in transactional digital public service would also be highly desirable.

If this is you and you are looking for your next challenge, apply today!

I look forward to talking you through this role in more detail

Release manager / change manager / CI / CD / Azure / Go Live / ITIL / release roadmap / CAB service management