Contact Center Manager / Service Desk Manager / Helpdesk

Job Title: Contact Center Manager / Service Desk Manager / Helpdesk
Contract Type: Contract
Location: City of London, London
Salary: £350 - £500 per day + INSIDE IR35
Reference: BBBH28735_1644406805
Contact Name: Lois May
Contact Email:
Job Published: February 09, 2022 11:40

Job Description

Contract - 3 months - Inside IR35

On site in City of London, 3 days per week

We have an excellent opportunity for a Service Team Manager to join us and manage and lead a team of predominantly App and IT Support Analysts.

As a Service Team Manager you will be responsible for resolving customer service queries, and achieving customer SLA's.

You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders are also responsible for the on-going development of the team.

Main Responsibilities

  • Responsible for the teams' workloads and ensuring there is a focus on the ownership, prioritisation, and urgency of issues.
  • Establish and maintain an excellent relationship with key stakeholders
  • Develop individuals and implement learning interventions to reach the required standard whilst supporting personal development aspirations
  • Promote a culture of continuous improvement and idea generation, encouraging the team to contribute to improving the ways of working, sharing best practice.

About you

  • Leadership & Management experience in a customer facing service role
  • Results focused
  • A team player