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Job Search / IT & Support

Contact Center Manager / Service Desk Manager / Helpdesk

Location
City of London, London
Salary
Up to £40000.00 per annum
Job Type
Permanent
Ref
BBBH28735_1637833999
Contact
Lois May

We have an excellent opportunity for a Service Team Manager to join us and manage and lead a team of predominantly App and IT Support Analysts.

As a Service Team Manager you will be responsible for resolving customer service queries, and achieving customer SLA's.

You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders are also responsible for the on-going development of the team.

Main Responsibilities

  • Responsible for the teams' workloads and ensuring there is a focus on the ownership, prioritisation, and urgency of issues.
  • Establish and maintain an excellent relationship with key stakeholders
  • Develop individuals and implement learning interventions to reach the required standard whilst supporting personal development aspirations
  • Promote a culture of continuous improvement and idea generation, encouraging the team to contribute to improving the ways of working, sharing best practice.

About you

  • Leadership & Management experience in a customer facing service role
  • Results focused
  • A team player

Why you should apply…

A growing organisation, focused on their people and the wider wellbeing, feeding into the ethos and product offering of their business.

  • Collaborative & Supportive culture
  • Private medical health cash plan
  • 25 days annual leave, plus bank holidays