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Contract Service Desk Manager

Job Title: Contract Service Desk Manager
Contract Type: Contract
Location: London, England
Industry:
Salary: £350 - £450 per day
Reference: BBBH30021_1649690815
Contact Name: Lois May
Contact Email: lois.may@talentinternational.com
Job Published: April 11, 2022 16:26

Job Description

We have an excellent 6 month outside IR35 contract opportunity for a Service Desk Manager to join us to manage and lead a team of predominantly App and IT Support Analysts.

As a Service Desk Manager you will be responsible for resolving customer service queries, and achieving customer SLA's.

You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders are also responsible for the on-going development of the team.

Main Responsibilities

  • Responsible for the teams' workloads and ensuring there is a focus on the ownership, prioritisation, and urgency of issues.
  • Establish and maintain an excellent relationship with key stakeholders
  • Develop individuals and implement learning interventions to reach the required standard whilst supporting personal development aspirations
  • Promote a culture of continuous improvement and idea generation, encouraging the team to contribute to improving the ways of working, sharing best practice.

About you

  • Leadership & Management experience in a customer facing service role
  • Results focused
  • A team player
  • Experience managing 1st/2nd Line Support Analysts

Why you should apply…

A growing organisation, focused on their people and the wider wellbeing, feeding into the ethos and product offering of their business.