Covid Infection Survey Admin and Assistant x2

Job Title: Covid Infection Survey Admin and Assistant x2
Contract Type: Contract
Location: England
Salary: £10 - £12 per hour + INSIDE IR35
Start Date: ASAP
Reference: BBBH25237_1607612815
Contact Name: James Norval
Contact Email:
Job Published: December 10, 2020 15:06

Job Description

Role Title: Administration Support x2 (one phone-based, the other Microsoft excel based)
Role location: Remote
Rate: £10 - £12 per hour. 37 hours a week, Inside IR35
Duration: till March 31st 2021, then likely to extend
Deadline: Monday 14th December at 4pm


The role will include:

* Managing individual queries and complaints from participants
* Identifying and resolving issues using the information available
* Responding to participants by email and contacting participants by phone where applicable
* Escalating queries of a more complex nature as required to both colleagues and survey partners
* Managing individual queries from participants who are enquiring about their incentive vouchers
* Escalating queries of a more complex nature as required

Person Specification
Essential skills:

* Excellent proven communication skills, both written and oral, tailoring all communications to suit the audience
* Ability to deal with wide ranging enquiries and complaints and follow through to resolution
* Ability to understand and follow the correct escalation routes
* Attention to detail, particularly in written documents
* Ability to understand and analyse issues and formulate solutions to deal with them
* Able to work under pressure