Customer Data Analyst

Job Title: Customer Data Analyst
Contract Type: Contract
Location: Scotland
Salary: £390 - £400 per day + OUTSIDE IR35
Start Date: Feb 2022
Reference: BBBH29137_1641903267
Contact Name: Zoe Latuszka
Contact Email:
Job Published: January 11, 2022 12:14

Job Description

Customer Data Analyst
6 Months
£400 per day. OUTSIDE IR35
Remote for foreseeable/duration if needed. Offices based in Edinburgh and Glasgow.
Work from the Service Design practice, with teams across Registers of Scotland (RoS):

  • Deliver quantitative customer insight gathered from multiple channels
  • Recruitment and identification of participants
  • Survey / interview design and execution
  • Analysis and reporting

The role of the Customer Data Analyst is based within Service Design. The Service Design department offers a range of capability to the organisation including User Experience researchers, Service Designers, Business Analysts and Agile coaches, amongst others. Service Design covers a broad remit in working to understand our customer needs and placing those at the heart of how we design and deliver our digital services, of how we organise our people and how we deliver operational processes.
Our community is embedded as part of cross-functional delivery teams, operational and corporate business units, innovation centres and business change. The Quantitative Research and insights team provides web analytics data to RoS and our development teams to track, monitor and improve our web-based offerings. We are centralised and provide data, knowledge and insight to teams in RoS that it can benefit.

  • Designs and executes quantitative research studies for & with customers
  • Undertakes secondary / desk research when identified as needed
  • Undertakes research applying government standards & ethics
  • Ensures compliance with data protection legislation
  • Will clearly and confidently communicate research findings to colleagues, stakeholders and senior staff.
  • Will work with corporate functions, such as procurement, when required take part in Scottish Government Digital First assessments when required
  • Has excellent communication and presentation skills
  • Has proven internal and external stakeholder management abilities
  • Can demonstrate awareness of Scottish government Digital First or GDS Digital service standards

Essential Skills

  • Able to manage stakeholders' expectations and be flexible.
  • Has the ability to apply a digital understanding to their work.
  • Is able to identify and implement solutions for assisted digital
  • Has line management of a small team of research practitioners.
  • Designs research instruments for use across multiple products and services.
  • Leads others to make good design decisions based on data and evidence.
  • Able to make decisions characterised by medium levels of risk and complexity
  • Can identify and understand constraints, and is able to communicate these and work within them.
  • Capable of ensuring standards are being met
  • Gives direction on which quantitative research tools and methods to use.
  • Experienced in meeting the needs of users across a variety of channels.

Desirable Skills

  • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach.
  • Able to work collaboratively within a group, actively networking with others and engaging in varying types of feedback choosing the appropriate time, and ensuring the discussion sticks.
  • Has given training to others in Quantitative research practices