Customer Experience Salesforce Architect

Job Title: Customer Experience Salesforce Architect
Contract Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear
Salary: £600 - £750 per day
Start Date: 6 months
Reference: BBBH20660_1572016419
Contact Name: Sean Garbutt
Contact Email:
Job Published: October 25, 2019 16:13

Job Description

Customer Experience Salesforce Architect

6-month Contract - Newcastle

£600pd - £750pd (DOE)


My client is a global software organisation who are looking for a Salesforce Architect to join their Customer Experience department to work with a number of clients. You will be a driving force in a global collaboration of technology through a number of programmes within the organisation.

This is a fantastic contract opportunity to be responsible for working through a number of business processes and customer journeys on an enterprise-wide definition and governance of Service Design.

Key Accountabilities

  • Drive adoption of Service Design standards & blueprint for journey mapping across the organisation.
  • Collaborate with business functions to transform the way they execute experiences within the function.
  • Work with development teams throughout full-lifecycle projects.
  • Work closely with business stakeholders to identify risks and issues to then recommend appropriate mitigation.
  • Build a roadmap to articulate the future journey of the implementation.
  • Guide the analysis of complex business problems/projects and use data to prioritise customer experience improvement recommendations.
  • Work with stakeholders to develop their experience vision & design principles.

Skills & Experience

  • Qualified in Salesforce design and development.
  • Experience Service Design practitioner.
  • Experience working in a consultancy environment.
  • Strong experience in the analysis and modelling techniques at an enterprise level including: business processes mapping, user story creation, prototyping, etc.
  • Strong relationship and influencing skills.

If you would like to hear more about this opportunity or have the relevant experience, then please apply with an up-to-date CV!

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