£13 per hour (Before Inside IR35 Deductions)
The work is fast paced and is crucial in supporting the successful delivery of this vital survey. The role will include:
- Managing individual queries from customers.
- Identifying and resolving issues using the information available.
- Escalating queries of a more complex nature as required.
- Responding to participants by email, also contacting participants by phone where applicable.
- Excellent communication skills, both written and oral, tailoring all communications to suit the audience
- Using Excel spread sheets to identify key information to help resolve queries
- Excellent attention to detail
- Experience of working 7 exceling in a customer service environment
- Ability to deal with wide ranging enquiries and follow through to resolution, along with the ability to develop solutions to address a problem