Data & Systems Manager
We are currently looking for a Data and Systems manager to join our client based in central London. This is an initial 6 month contract INSDIE IR35.
About the team:
Our team helps people working to improve their digital skills, use technology better,
and troubleshoot problems with their tech efficiently and effectively on their own.
The Technology User Experience team is a function within Customer Services, which
provides technical support across the organisation.
About the role
The ideal candidate is an independent and analytical self-starter with a demonstrated ability
to collaborate with product teams to design paths through systems that are usable, useful,
The Data & Systems Manager will:
Design the way users across the organisation interact with the technology knowledge hub by organising
the information display and flow, making the user journey simple, intuitive and effective
Translate user behaviour into product structure; categorize content, create a consistent
navigation system, and apply useful and intuitive naming conventions within the hub
Collaborate with user researchers to identify user needs; determine the hierarchies of
information and content flow based on user insights
Assess and optimize the performance of design iterations by actively participating in usability
testing and interpreting analytics data
Contribute to the redesign bases and associated content templates
Collaborate with knowledge managers and content designer to rollout process & procedure
changes across the organisation.
Support the design of user-centric content
Essential skills and experience:
Strong understanding and experience with user-centered design principles
Deep understanding of and experience with information modelling
Experience with card sorting, Treejack testing
Familiarity with Sketch, Omnigraffle, Visio, or other relevant tools
Ability to make strong recommendations based on industry trends, user research, business
needs and technical feasibility
Strong written and verbal communication skills
Analytical thinking shown through outcomes
Ability to work in fast-paced, changing environments
Experience managing knowledge base(s) and knowledge processes
Ability to engage and consult with a variety of internal and external stakeholders
Strong project management skills & highly detailed-oriented
Desirable skills and experience
Experience with content-management systems and collaboration tools
Ability to manipulate and visualize data in an understandable way
If you'd like to hear more, please get in touch.