Data & Systems Manager

Job Title: Data & Systems Manager
Contract Type: Contract
Location: City of London, London
Salary: £450 - £500 per day
Start Date: ASAP
Reference: BBBH21237_1576580361
Contact Name: Jack Thorne
Contact Email:
Job Published: December 17, 2019 10:59

Job Description

Data & Systems Manager



We are currently looking for a Data and Systems manager to join our client based in central London. This is an initial 6 month contract INSDIE IR35.

About the team:

Our team helps people working to improve their digital skills, use technology better,

and troubleshoot problems with their tech efficiently and effectively on their own.

The Technology User Experience team is a function within Customer Services, which

provides technical support across the organisation.

About the role

The ideal candidate is an independent and analytical self-starter with a demonstrated ability

to collaborate with product teams to design paths through systems that are usable, useful,

and efficient

Key Responsibilities:

The Data & Systems Manager will:

Design the way users across the organisation interact with the technology knowledge hub by organising

the information display and flow, making the user journey simple, intuitive and effective

Translate user behaviour into product structure; categorize content, create a consistent

navigation system, and apply useful and intuitive naming conventions within the hub

Collaborate with user researchers to identify user needs; determine the hierarchies of

information and content flow based on user insights

Assess and optimize the performance of design iterations by actively participating in usability

testing and interpreting analytics data

Contribute to the redesign bases and associated content templates

Collaborate with knowledge managers and content designer to rollout process & procedure

changes across the organisation.

Support the design of user-centric content

Essential skills and experience:

Strong understanding and experience with user-centered design principles

Deep understanding of and experience with information modelling

Experience with card sorting, Treejack testing

Familiarity with Sketch, Omnigraffle, Visio, or other relevant tools

Ability to make strong recommendations based on industry trends, user research, business

needs and technical feasibility

Strong written and verbal communication skills

Analytical thinking shown through outcomes

Ability to work in fast-paced, changing environments

Experience managing knowledge base(s) and knowledge processes

Ability to engage and consult with a variety of internal and external stakeholders

Strong project management skills & highly detailed-oriented

Desirable skills and experience

Experience with content-management systems and collaboration tools

Ability to manipulate and visualize data in an understandable way

If you'd like to hear more, please get in touch.