As a global operation having rapidly grown,we are currently delivering and unrivalled online experience to more than 35 million customers and constantly driving forward in the creation and use of enterprise and internet technology
Our infrastructure department is growing, and we are looking for a Desktop Engineer to ensure that the user base has sufficient desktop equipment and resources to perform their roles and to maintain the equipment to the high standards including patching and maintenance
On a day to day basis you will be:
Diagnosing PC hardware, mobile devices, printer and Operating System issues and resolving with minimum downtime.
Building new PCs to business standards as required.
Maintaining the asset register.
Maintaining adequate desktop equipment stock levels, replenishing as necessary.
Ensuring PCs are patched with the latest security updates.
Organising the movement of PC and Telephony equipment between desks (office moves).
Transferring knowledge to colleagues and ITSM personnel through the publishing of knowledge base articles and inclusion of full resolution information for all tickets.
Adhering to all published processes and procedures.
Adhering to the working practices as outlined in Standard Operating Procedures.
Experience Skills Required:
Experience in an IT Support role.
Confident diagnosing Windows 7/10 and setting up desktop/laptops. ? Microsoft Office suite.
Excellent customer service and support skills.
Good time management and problem solving skills.
Ability to work without supervision and under pressure.
CentOS and macOS.
Understanding of the ITIL framework.