Field Engineer

Job Title: Field Engineer
Contract Type: Permanent
Location: London, England
Salary: £40000 - £55000 per annum + travel expenses i.e fuel
Start Date: ASAP
Reference: BBBH21053_1575646803
Contact Name: Steph Hoffman
Contact Email:
Job Published: December 06, 2019 15:40

Job Description

The leading provider in their field with a powerful presence within the data community spanning the last 15 + years, with the most open and connected platform, the capture of all voice communications from anywhere is anbled, irrespective of source - without needing to change your existing telecoms infrastructure and backed by unrivalled resilience and service excellence

A field/ installation engineer is required for attendance at customer sites for new installations, upgrades or resolution of faults, swap out of hardware or customer health checks, and driving customer satisfaction.

Location will be primarily based within the city of London, with a healthy split between being onsite and working remotely

On a technical basis, as a suitable candidate you will have:

  • Demonstrable understanding of Networks and strong understanding of networking technologies (including TCP/IP, DHCP, SIP, RTP, G.711, G.729, H.323, VLAN, QOS, and various WAN technologies)
  • MS Operating systems (Server 2008, Server 2012, Server 2016 Windows 7, Windows 8, Windows 10), Internet Explorer, PC Software applications install and modification
  • Active Directory knowledge and application
  • Virtualisation experience -VMware MS Hyper-V technologies
  • Experience with Wireshark, Diags, SIP, VoIP, TDM and other standard telephony tools and protocols
  • Understanding and use of Cisco switching environments
  • Technical certifications - MCSE, MCITP, CCNA, AVAYA, Mitel or similar telephony certification

On a day to day basis, you will be:

  • Deploying customer solutions set within the set timescales agreed
  • Logging and supporting triage of technical issues when they occur and see them through to resolution
  • Applying quality management principals to ensure configuration and integration is delivered to meet customer requirements
  • Provide training to the customer representative about the product usage and maintenance
  • Where a case is raised for a current installation, you will ensure all SLA's are met during the case life cycle through the timely resolution and effective communication escalating more challenging cases to the appropriate stakeholders
  • Assess product / equipment performance based on field support data; recommending modifications or improvements to the appropriate stakeholders
  • Provide regular updates to customers to ensure they can effectively communicate with the customer
  • Working with the team to ensure daily case load is well managed