About the Role
We are looking for language speaking, customer experience expert to join our friendly team based in Somerset! You will be passionate about delivering an exceptional customer service offer, understand that only amazing will do and be adept at dealing with complaints when we do get things wrong. You are empathetic, calm and an expert at building rapport. Product knowledge excellence is a must as you will spend a lot of time guiding customers in the right direction, answering queries and helping our clients make the right choice. They will come to you for all the answers, so you will be keen to learn about our ever-changing industry and our products.
A customer service background is ideal, or a high touch point service environment such as retail or hospitality, or any other background that proves you are passionate about your clients. You will be a native European language speaker (French) and can offer your services in both your mother tongue and English. You love working in a fast-paced environment and you thrive on the idea of being part of a company that is about to take the country by storm!
What you'll be doing
You will be dealing with customer calls and queries from both our UK based and French customers, ensuring they have the information they need about our product. You will manage issue and complaints, ensuring the customer is satisfied whilst considering company processes and dealing with any problems with empathy and care. You will do all of this whilst supporting the team to deliver on KPI's such as abandon rate, time to answer and satisfaction.
Your regular customer contact puts you at the heart of what we do and so you will also feedback to the senior team on recurring problems, customer sentiment and requests. This information will help us to become better and this is a critical learning process for the business.
What You'll Need
- Previous experience in a high touch service environment
- French Native
- Ability to deal with multiple priorities
- Great organisational skills
- Selling skills
- A resilient personality with great rapport building skills
What we offer
- Competitive salary, pension contribution and 23 days' holiday.
- An awesome countryside location in the South West of England.
- Free use of on-site gym, free lunch, refreshments and fresh fruit every day!