Helpdesk Manager

Job Title: Helpdesk Manager
Contract Type: Permanent
Location: Warrington, Cheshire
Salary: £40000.00 - £45000.00 per annum
Reference: BBBH30034_1654597275
Contact Name: Milly Cockayne-Seddon
Contact Email:
Job Published: June 07, 2022 11:21

Job Description

We have an excellent opportunity for a Helpdesk Manager to join us to manage and lead a team of predominantly System/Software Support Analysts.

As a Helpdesk Manager you will be responsible for resolving customer service queries, and achieving customer SLA's.

You will drive a customer focused culture and coach individuals and the team to improve personal and team performance. Team Leaders are also responsible for the on-going development of the team.

This is a hands-on role, you will be expected to offer technical advice and support in relation to the software product.

Main Responsibilities

  • Responsible for the teams' workloads and ensuring there is a focus on the ownership, prioritisation, and urgency of issues.
  • Become an expert in the software product.
  • Establish and maintain an excellent relationship with key stakeholders
  • Develop individuals and implement learning interventions to reach the required standard whilst supporting personal development aspirations
  • Promote a culture of continuous improvement and idea generation, encouraging the team to contribute to improving the ways of working, sharing best practice.

About you

  • Leadership & Management experience in a customer facing service role
  • Results focused
  • A team player

If this sounds like something you would be interested in apply directly and I will give all suitable candidates a call.