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Inbound Call Handler

Job Title: Inbound Call Handler
Contract Type: Contract
Location: England
Industry:
Salary: £11 - £13 per hour + INSIDE IR35
Start Date: ASAP
Reference: BBBH26591_1617888838
Contact Name: James Norval
Contact Email: james.norval@talentinternational.com
Job Published: April 08, 2021 14:33

Job Description

Inbound Call Handler (Survey Enquiry Line Agent)

  • Fully remote working anywhere in the UK - equipment will be provided for you
  • £11 - £13 per hour, Inside IR35 legislations
  • Self-employed, temporary contract position
  • 6-months initially, likely to extend


SERVICE REQUIREMENT

SEL agents take incoming calls from members of the public that have been selected to take part in government surveys. SEL is a fast paced business area dealing with in excess of 700 calls per day.
We are looking for 1 member of staff to work full time between the hours of 0745 - 1900 Monday to Friday, and possibly Saturday mornings 0700-1300.

TYPICAL ROLE RESPONSIBILITIES

* Effectively dealing with enquiries from respondents who have been selected to take part in a survey.
* Achieving co-operation from respondents less keen to take part in a survey.
* Monitoring, prioritising and actioning requests and queries from central mailboxes
* Accurately completing Service Desk requests and other documentation.
* Ability to work flexibly to support the SEL opening hours and business priorities.

Person specification:

  • The ability to work independently with minimal supervision.
  • Inbound call handling/call centre experience required
  • Candidates will need to have good IT skills and the ability to learn and work with multiple systems and databases.
  • The ability to work under pressure and prioritise work.
  • The ability to work flexibly and take on new tasks as required.
  • Ideally, we are looking for candidates with previous contact centre or telephone experience.

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