IT Service Delivery Analyst (NHS)

Job Title: IT Service Delivery Analyst (NHS)
Contract Type: Contract
Location: Hertfordshire, England
Salary: £199 - £200 per day + OUTSIDE of IR35
Start Date: ASAP
Reference: BBBH28362_1634138957
Contact Name: Daniel Sevior
Contact Email:
Job Published: October 13, 2021 16:29

Job Description

IT Service Delivery Analyst (NHS)
£200 per day OUTSIDE of IR35
South East - onsite required
3+ month contract
Start ASAP

Are you and experience IT Service Delivery Analyst looking for your next contract assignment? My client is a NHS client based in the South East. They are looking to appoint 2X Service Delivery Analyst for and outside of IR35 engagement.

The role:

  • Provision of capability to the Service Delivery function, relating to Change Management, Incident Management, Contract Management and Problem Management
  • Supporting the successful delivery of ICT services, which will impact across all clinical and non-clinical areas of the organisation
  • Preparation of reports for divisional meetings
  • Attend Knowledge Management meetings and assure Project handover
  • Attend Problem Management meetings
  • Work with ICT partners on escalations and attend Service Scrum
  • Work with divisions on issues and incidents
  • Documentation of incident resolutions
  • Deputise, when appropriate, for Head of ICT Service on P1 bridge calls

Experience required:

  • NHS experience is highly desirable
  • Hands on IT Service Delivery Analyst experience
  • ITIL certified
  • Deep knowledge of IT Service best practice
  • Experience with change management, problem management and incident management

To be considered please apply via the link.