IT Service Desk Support Analyst / 1st Line Support

Job Title: IT Service Desk Support Analyst / 1st Line Support
Contract Type: Contract
Location: Kingston upon Thames, London
Salary: £120 - £160 per day
Start Date: ASAP
Reference: BBBH27889_1629377357
Contact Name: George Andrews
Contact Email:
Job Published: August 19, 2021 13:49

Job Description

I'm currently looking for an IT Service Desk Support Analyst to provide the 1st point of contact and ownership for all contact made to the IT Service Desk team. This position will be working for a globally recognised facilities management company.

This will be a 3 months contract with the option to then join the company on a permanent basis.


Monday - Friday on a shift rota basis (ie: 8am - 4pm OR 10am - 6pm)

Experience required for this position;

  • Previous experience in an IT Service Desk environment
  • Experience of troubleshooting network issues
  • Familiar with PC / Laptop imaging technologies
  • Understanding of desktop security, anti-virus and anti-malware
  • Experience of administrating Active Directory, Exchange, Microsoft Windows 10, Microsoft Office 365
  • Familiar with mobile telephony (knowledge of Android operating platforms, ability to navigate users around functionality, block devices and add features in an MDM platform)


  • Providing 1st line support, logged via telephone or email to end users with a focus on excellent customer service
  • Ensuring tickets are not breaching SLA's and proactively managing open issues
  • Resolve technical issues (ie Changing passwords/access rights, laptop and desktop issues, printers, desk telephones and mobile devices)
  • Ability to deal with non-technical customers
  • Primarily end user support in a windows based environment but will be support 3rd party and in-house built applications (Training will be provided)
  • Undertake System Administration tasks
  • Monitoring IT Service Desk queue and proactively updating customers

More details will be provided on request

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