Job Description
About the role …
Working as a key member of the Global IT Support team, you will be supporting and maintaining all end users and computing within Sapiens.
Responsibilities will include:
- Providing a high level of customer service at all times
- Ensuring that tasks assigned to you in ServiceNow are completed within the agreed Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)
- Providing product lifecycle management of end user computing equipment and peripherals which will include managing the usage, disposal, compliance, inventory, cost optimisation and protection of the asset portfolio
- Adhering to ITIL framework when carrying out IT activities
- Carrying out any other reasonable tasks assigned to you
- Travel to other Sapiens offices in the UK as and when required.
Ideal skills and experience required …
- Operating Systems: Windows 10 - to deploy, configure and maintain a mainly Windows 10 End User computing environment
- Good working knowledge of Office 365 and experience supporting the Office 365 environment
- Basic knowledge and experience of the following technology:
- Active Directory (AD DS and Azure AD)
- DNS
- DCHP
- File and print servers
- Hardware: Good general knowledge of "end user computing" hardware such as laptops, desktops, printers etc, from multiple vendors
- Hardware: Good knowledge of the setup and configuration of hardware and peripheral equipment
- Networking: Basic knowledge of the TCP/IP protocol suite, switches, routers, firewalls etc
- Standards: ITIL - knowledge and experience of ITIL Framework and practices.
- Experience of working in an Enterprise Level IT environment
- Experience of working in a Global multi-site organisation or at least 3 years of suitable experience in a SME environment is essential
- Excellent written and verbal communication skills
- Experience of the following is desirable but not essential:
- SCCM
- Intune Endpoint Manager
- ServiceNow ticketing system
