IT Support Engineer

About the role …

Working as a key member of the Global IT Support team, you will be supporting and maintaining all end users and computing within Sapiens.

Responsibilities will include:

• Providing a high level of customer service at all times
• Ensuring that tasks assigned to you in ServiceNow are completed within the agreed Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)
• Providing product lifecycle management of end user computing equipment and peripherals which will include managing the usage, disposal, compliance, inventory, cost optimisation and protection of the asset portfolio
• Adhering to ITIL framework when carrying out IT activities
• Carrying out any other reasonable tasks assigned to you
• Travel to other Sapiens offices in the UK as and when required.

Ideal skills and experience required …

• Operating Systems: Windows 10 - to deploy, configure and maintain a mainly Windows 10 End User computing environment
• Good working knowledge of Office 365 and experience supporting the Office 365 environment
• Basic knowledge and experience of the following technology:
  • Active Directory (AD DS and Azure AD)
  • DNS
  • DCHP
  • File and print servers
• Hardware: Good general knowledge of "end user computing" hardware such as laptops, desktops, printers etc, from multiple vendors
• Hardware: Good knowledge of the setup and configuration of hardware and peripheral equipment
• Networking: Basic knowledge of the TCP/IP protocol suite, switches, routers, firewalls etc
• Standards: ITIL - knowledge and experience of ITIL Framework and practices.
• Experience of working in an Enterprise Level IT environment
• Experience of working in a Global multi-site organisation or at least 3 years of suitable experience in a SME environment is essential
• Excellent written and verbal communication skills
• Experience of the following is desirable but not essential:
  • SCCM
  • Intune Endpoint Manager
  • ServiceNow ticketing system