IT Support Engineer

Job Title: IT Support Engineer
Contract Type: Permanent
Location: Cardiff, Wales
Salary: £20000.00 - £25000 per annum
Start Date: ASAP
Reference: BBBH28023_1631102538
Contact Name: Phil Orsborn
Contact Email:
Job Published: September 08, 2021 13:02

Job Description

About the role …

Working as a key member of the Global IT Support team, you will be supporting and maintaining all end users and computing within Sapiens.

Responsibilities will include:

  • Providing a high level of customer service at all times
  • Ensuring that tasks assigned to you in ServiceNow are completed within the agreed Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)
  • Providing product lifecycle management of end user computing equipment and peripherals which will include managing the usage, disposal, compliance, inventory, cost optimisation and protection of the asset portfolio
  • Adhering to ITIL framework when carrying out IT activities
  • Carrying out any other reasonable tasks assigned to you
  • Travel to other Sapiens offices in the UK as and when required.

Ideal skills and experience required …

  • Operating Systems: Windows 10 - to deploy, configure and maintain a mainly Windows 10 End User computing environment
  • Good working knowledge of Office 365 and experience supporting the Office 365 environment
  • Basic knowledge and experience of the following technology:
    • Active Directory (AD DS and Azure AD)
    • DNS
    • DCHP
    • File and print servers
  • Hardware: Good general knowledge of "end user computing" hardware such as laptops, desktops, printers etc, from multiple vendors
  • Hardware: Good knowledge of the setup and configuration of hardware and peripheral equipment
  • Networking: Basic knowledge of the TCP/IP protocol suite, switches, routers, firewalls etc
  • Standards: ITIL - knowledge and experience of ITIL Framework and practices.
  • Experience of working in an Enterprise Level IT environment
  • Experience of working in a Global multi-site organisation or at least 3 years of suitable experience in a SME environment is essential
  • Excellent written and verbal communication skills
  • Experience of the following is desirable but not essential:
    • SCCM
    • Intune Endpoint Manager
    • ServiceNow ticketing system