IT Systems Support and Development Analyst

Job Title: IT Systems Support and Development Analyst
Contract Type: Contract
Location: Winchester, Hampshire
Salary: £0.00 - £310 per day
Start Date: ASAP
Reference: BBBH22015_1583319973
Contact Name: Scott Murphy
Contact Email:
Job Published: March 04, 2020 11:06

Job Description

IT Systems Support and Development Analyst

Inside IR35

Job Purpose:

As the IT Systems Support and Development Analyst you will be supporting and developing our Service Management Tool (ivanti).

The Service Management tool underpins the Service Management and Service Delivery capabilities to enable the initiatives and business of the broader business' and its Partners.

Main Responsibilities:

? Troubleshoot service desk tool issues effectively, including detailed investigation and analysis.

? Fault diagnosis and resolution on incidents and problems.

? Work with 3rd party vendors to analyse and resolve issues and develop product.

? Escalate application incident issues accordingly to ensure priority items that cause service disruption are investigated, communicated and resolved in a timely manner.

? Escalate to IT Systems Infrastructure Team for any issues that are either not diagnosable or not resolvable by support team.

? Document faults and recommending improvements.

? Update and creating fields within the object tables.

? Provide input into the technical design to ensure production of processes that deliver the needs of the business.

? Deliver technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation.

? Support the wider technology team with projects, providing subject matter expert knowledge, ensuring smooth handover to business as usual operations and supporting business adoption.

? Look for opportunities to improve the service management tool, process improvements and automation.

? Develop management information reports and assisting with the integration of back office systems.

? Provide guidance and input into roadmap of the service management tool.

? Maintain the Service Management system to the levels set out in the IT Service Level Agreement (SLA).

? Creating and maintaining technical documentation.

Working Conditions:
? DSE Equipment User
? Handling of sensitive data and confidential information
? Occasional out of hours working