Lead Service Designer

Job Title: Lead Service Designer
Contract Type: Contract
Location: England
Salary: £600 - £700 per day + INSIDE IR35 (negotiable)
Start Date: ASAP
Reference: BBBH28287_1633516056
Contact Name: James Norval
Contact Email:
Job Published: October 06, 2021 11:27

Job Description

Lead Service Designer

  • Ideally SC, will accept candidates who are eligible
  • fully Remote or Newport
  • 3 months initially
  • Rate£625/675 per day - Inside IR35, can be negotiated
  • Deadline: 11/10/21 12 Noon


Service designers design the end-to-end journey of a service. This helps a user complete their goal and deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts.

Key Responsibilities

  • Work as part of a multi-disciplined team to design user focussed services
  • Take responsibility for translating and driving through findings from users into design concepts, prototypes and production assets
  • Work closely with development teams to ensure design is implemented faithfully and with due intent
  • Work autonomously as required to take responsibility for proactively identifying and resolving any issues arising
  • Deliver designs that meet web standards, ensuring that key elements are built in from the outset
  • Contributing to the development and continual enhancement of the product
  • Communicating/Partnering with colleagues to facilitate a consistent user experience, and managing stakeholders
  • Facilitating User Research (including observing and providing recommendations) and subsequently iterating design based on research outcomes

Lead Service Designer

A lead service designer is an expert practitioner who influences and mentors' others. At this level, you will work with service managers and programme directors to develop design concepts. You will set direction, assure the quality of design delivery across teams and lead multiple or highly complex services

Person Specification

Agile Working

You know how to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You are able to act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.

Communication Skills
You can mediate between people and mend relationships, communicating with stakeholders at all levels. You know how to manage stakeholders' expectations and facilitate discussions across high risk and complexity or under constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.

Community of Practice

Drives and actively participates in one or more communities. Proactively leads knowledge sharing and contributes to communities with a view to developing and improving the community. Drives the goals and direction of the community. Sets the development standard for their recognised skillset.

Digital Perspective

You have the ability to apply a digital understanding to your work. You can identify and implement solutions for assisted digital

Evidence- and context-based design

You know how to design systems for use across multiple services and can identify the simplest approach out of a variety of approaches.

Experience of working within constraints

You can work with and challenge senior stakeholders. You know how to prioritise and mitigate constraints and can turn them into an advantage. You can adapt the approach depending on the constraints.

Facilitating decisions and risks

You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can be trusted by senior risk owners as an expert in security. You can apply risk methodologies at the most complex levels of risk and guide others in applying risk methodologies in proportion to the risk in question

Leadership and guidance

Interprets vision to lead on decisions. Creates a continually collaborative team environment and sustains a good service. Understands and resolves technical disputes across varying levels of complexity and risk. Solves issues and unblocks problems. Drives teams and sets the pace, ensuring teams are delivering. Manages risk including effectively managing and tracking the mitigation of risks. Manages various dependencies across teams, departments and government as a whole.

You can change organisational structures to fixable and sustainable designs. You know how to lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.

Prototyping in code

You can write HTML and add new tags.


You are experienced in using a variety of methods of prototyping. You know how to share best practice and can coach others. You can look at strategic service design end to end.

Strategic thinking

You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.

User focus

You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user

Security clearance required for the role (please delete as required, if unsure of the appropriate security level for role contact the security team)

Security Check (SC)

This level of clearance is indicated by a yellow strip on a staff pass; Staff with regular, routine access to data that typically identifies multiple or bulk specific or sensitive commercial, market or personal information require an additional clearance. An SC provides satisfactory assurance in this context. This includes staff who have access to shared mailboxes or other shared information they manage on behalf of other staff who are SC or DV cleared