Lead Service Designer x2 (ITIL 4 / Systems thinking)

Job Title: Lead Service Designer x2 (ITIL 4 / Systems thinking)
Contract Type: Contract
Location: England
Salary: £600 - £700 per day + inside IR35, negotiable
Start Date: January 2021
Reference: BBBH28925_1638455175
Contact Name: James Norval
Contact Email:
Job Published: December 02, 2021 14:26

Job Description

Lead Service Designer x2

  • SC Clearance - ideally currently held
  • Location: Fully Remote
  • Until 30/06/22 initially
  • Deadline: 07/12/21 12 Noon


We are undertaking a full system design review of the Data Capability service, looking at the end-to-end journey of data from identification of research questions through acquisition of new data, ingestion, preparation and access. Within this journey will optimise the overall system design and backstage processes to provide an optimised and efficient service to our users. We need an experienced Service Designer with extensive background in the "Systems Thinking" methodology. Phase 1, 'check', has been completed and we are now moving to Phase 2 'plan' and 'do'.


A lead Service Designer is an expert practitioner who influences and mentors others. At this level, you:

  • will work with service managers and programme directors to develop design concepts
  • will set direction and assure the quality of design delivery across teams
  • can lead multiple or highly complex services

Relevant Skills and Experience:

Desirable or Essential:

  • User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. (Relevant skill level: expert)
  • Prototyping. You are experienced in using a variety of methods of prototyping. You know how to share best practice and can coach others. You can look at strategic service design end to end. (Relevant skill level: expert)
  • Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Relevant skill level: expert)

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