Mailbox and Scheduler Administrator

• Mailbox and Scheduler Administrator (Digital Service Transformation)
• Must be eligible for clearance
• Outside IR35
• Worcester - 3 days a week onsite

Our Midlands-based, public-sector client is looking for a Mailbox and Scheduler Administrator for an initial 6-month statement of work which will be a blend of remote and onsite working.

This role sits within the business engagement team and plays an important role in communicating to users throughout the migration.

The role:

• Monitor and respond to all the emails Digital Service Transformation Shared Mailbox.
• Engage with the relevant SME's or teams to capture and articulate the responses.
• Attend the daily Migration team calls.
• Create Guides based on the gaps identified through the User communications.
• Update the FAQs based on the gaps identified through the User communications.
• Update the Issues log, Master Schedule (Excel) and Service Now where required.
• Send out and manage the User comms and update the Master Schedule to track comms.

• Consult with multiple departments, stakeholders' vendors and technical experts to set up assignments, tasks and subtasks for business pilot and subsequent roll-out.
• Develop, implement, and maintain an effective scheduling management system for EUE Project (Using KeyedIn reporting tool).
• Provide the Risk documentation in collaboration with the other DST projects.
• Assist in key document production for EUE/DST status, progress and scope content.
• Coordinate project timelines with internal departments and external stakeholders.
• Monitor project timelines and deadlines and report as necessary.
• Identify potential project schedule delays and facilitating intervention in a timely manner.
• Evaluate performance and prepare project progress reports.
• Accommodate any updates and changes to schedules as required.
• Recommend actions to keep project within time as and when required.
• Keep DST/PMO/stakeholders informed of project timelines and deadlines
• Document project schedule processes and risk management and maintain records.

is is of interest, please apply below!