Operations Manager

Job Title: Operations Manager
Contract Type: Contract
Location: England
Salary: £23 - £26 per day + Inside IR35
Start Date: Jan 2021
Reference: BBBH25262_1608035932
Contact Name: Zoe Latuszka
Contact Email:
Job Published: December 15, 2020 12:38

Job Description

Operations Manager
3 months
Titchfield - Remote for duration

As an Operations Manager you will be responsible for helping develop and improve the operational understanding of Census services ready for the 2021 Census.
You will work as part of the Central Operations Team, specifically within the Operational Readiness Assurance workstream. You will report to a G7 Operations Lead and will provide support across all aspects of the Central Operations Team and the wider programme.


  • Liaising closely with Subject Matter Experts and Responsible Business Owners, who are responsible for the overall design of the and delivery of the 2021 Census, to ensure readiness for live operations (and later the decommissioning of systems/services);
  • Facilitation of Recommendation to Proceed and Go/No-Go papers and associated checkpoints, presenting required information to senior stakeholders;
  • Contributing to the management of Operational Assurance Testing activities by working with business teams to ensure test scenarios are executed to schedule, and test outcomes are risk assessed, actioned and reported on;
  • Working with the Transition Management function to facilitate the transition of operational services and products from development into the live environment;
  • Facilitation of technical change process to existing operational services and products in the live environment;
  • Using initiative to create and refine business processes, particularly where responsibilities are ambiguous and information is lacking;
  • Extensive communication and engagement across the Census Programme to ensure all constituent projects understand and are committed to delivery of operational activities;

Essential Criteria:

  • Experience of cross team working across complex projects and collaboration with a wide range of stakeholders;
  • Strong communications and interpersonal skills, both written and verbal and confidence to facilitate others effectively;
  • Attention to detail and ability to understand key points;
  • Very good prioritisation skills to balance priorities and organization skills to deliver against time and quality;
  • A strong customer centric approach, able to use questioning and influencing techniques to understand needs and gain agreement to joint outcomes;

Desirable criteria:

  • Experience of operational systems and business service testing
  • Experience of presenting to senior audiences

Please note:
* You may be required to contribute to an on call rota during the Census operational period (February-June), providing some out of hours support and some work on key weekends. During operational phases there will also be leave restrictions to ensure support within the team