(Outside IR35) Technical Business Analyst - Public Sector

Job Title: (Outside IR35) Technical Business Analyst - Public Sector
Contract Type: Contract
Location: Coventry, West Midlands
Salary: Up to £0.00 per annum + Market Rate
Start Date: ASAP
Reference: BBBH22066_1584012365
Contact Name: Richard Hales
Contact Email:
Job Published: March 12, 2020 11:26

Job Description

  • Large Scale Digital Transformation Project.
  • Public Sector / Central Government.
  • Contact Centre / Call Centre Project Exposure.

What we need

I am looking for a Senior Technical Business Analyst to work on a large-scale contact centre transformation project. You will be working within a multidisciplinary team of developers, testers, etc. The project is migrating the current legacy systems and mapping them to a more efficient cloud-based infrastructure.

What you need to know

  • Contact Centre / Call Centre project experience and a knowledge of telephone/telephony systems (IVR, CTI and workforce management).
  • Sound understanding of integration principals (API's).
  • Familiarity with Contact Centre applications, such as CRM, Webchat and Webforms.
  • Experience working with key stakeholders to ensure that the business is ready to adopt new technology solutions and that the capabilities deliver the anticipated benefits.
  • Excellent communication skills and experience of stakeholder management, requirement gathering and conflict resolution. As well as project management support and analysis activity.
  • Experience of working within an AGILE environment and those methodologies, such as Scrum, Sprints, etc.
  • Familiarity of using modern software delivery tools such as Jira, Confluence, etc.

All candidates must have worked in the public sector previously and have experience successfully completing projects within a central government framework.

Next Steps

If this is relevant to you and something you would like to apply for - Apply and get in touch with Rich today.