Platform Manager / Service Delivery Manager / Consultancy

Job Title: Platform Manager / Service Delivery Manager / Consultancy
Contract Type: Permanent
Location: Manchester, Greater Manchester
Salary: £65000 - £100000 per annum
Start Date: asap
Reference: BBBH29456_1643960012
Contact Name: Matthew Pearce
Contact Email:
Job Published: February 04, 2022 07:33

Job Description

Platform Manager / Service delivery Manager / Consultancy

A key opening has arisen for a Platform Manager to join our key consultancy client in Manchester

The Platform Manager will be responsible for a subset of platform products within a specific domain. They will ideally have experience working within large, global, and complex Enterprises and some experience of the service lifecycle from Strategy/Design to Retirement including Continuous Service Improvement. Reporting to a Lead Platform Manager, they will collaborate with other Platform Managers and Technical Platform Managers across their platform products to ensure platforms are available, interoperable and provide an end-to-end service.

They will work collaboratively with Architects, Engineers and consumers of the Platforms to ensure the products and services meet the needs of the business and provide value.

The Platform Manager will drive consistency and innovation throughout the Platform Management team, promoting the adoption, use and best practices of platform services, and be the primary point of contact for their Platform products.

The Platform Manager works to:

  • Produce a clear and visible roadmap for their Platforms that communicates desired outcomes and goals
  • Gathers feedback from clients and product stakeholders to continuously improve the platform products, features and experience
  • Contributes to a platform lifecycle plan that builds in quality assurance whilst being mindful of data protection processes and frameworks (e.g ISO27001 & GDPR).
  • Provide input on the Total Cost of Ownership (TCO) data for their platforms and advise on metrics for the basis of showback/chargeback.
  • Be accountable for ensuring delivery of services into operations in line with Information Security Policy Controls Standard and Operations Delivery Processes. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.
  • Be accountable for ensuring production platforms are operationally reliable, available and secure in line with the Information Security Policy Controls Standard
  • Demonstrate compliance with Information Security Policy Controls Standard and Operations Delivery Processes. Providing necessary evidence to support audit activities as required.

Working in an Enablement role

The enablement role involves:

  • Providing input to and taking feedback from a Community of Practice and assisting teams in applying it into their specific context
  • Understanding and communicating the benefits and costs of the uses of specific technologies
  • Work directly with other Product teams, LoS and Global IT on implementing good practices