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Remote Inbound Call Handler x6

Job Title: Remote Inbound Call Handler x6
Contract Type: Contract
Location: England
Industry:
Salary: £9 - £12 per hour + INSIDE IR35
Start Date: ASAP
Reference: BBBH24766_1604502379
Contact Name: James Norval
Contact Email: james.norval@talentinternational.com
Job Published: November 04, 2020 15:06

Job Description

Role Title: Remote Inbound Call Handler x6 (AO)
Role location: Remote
Rate: £9 - £12 per hour - at least 37 hours a week
Duration of engagement: Until 31st March 2021
Deadline Monday 9th November 2020

SERVICE REQUIREMENT

Agents take incoming calls from members of the public that have been selected to take part in government surveys. We are a fast paced business area dealing with in excess of 700 calls per day.

We are looking for 6 staff to work full time hours between the hours of 0745 - 1900 Monday to Friday, and possibly Saturday mornings 0700-1300.

TYPICAL ROLE RESPONSIBILITIES

* Effectively dealing with enquiries from respondents who have been selected to take part in a survey.
* Achieving co-operation from respondents less keen to take part in a survey.
* Monitoring, prioritising and actioning requests and queries from central mailboxes
* Accurately completing Service Desk requests and other documentation.
* Ability to work flexibly to support the SEL opening hours and business priorities.

Person specification:

* The ability to work independently with minimal supervision.
* Candidates will need to have good IT skills and the ability to learn and work with multiple systems and databases.
* The ability to work under pressure and prioritise work.
* The ability to work flexibly and take on new tasks as required.
* Ideally, we are looking for candidates with previous contact centre or telephone experience.