RITM0602534 User Researcher

Job Title: RITM0602534 User Researcher
Contract Type: Contract
Location: England
Salary: £550 - £650 per day + INSIDE IR35
Start Date: ASAP
Reference: BBBH28224_1632990736
Contact Name: Tara Hibbott
Contact Email:
Job Published: September 30, 2021 09:32

Job Description

User researcher
6 Months (likely extension)
Inside IR35
Must have active SC or SC which has lapsed in the last 12 months


Organisational Context
Methods, Data and Research Directorate (MDR) provides the statistical infrastructure (in the broadest sense) and underpinning frameworks necessary to enable ONS, the GSS and the wider research community to make better use of data. MDR was established as a directorate during 2017, and has been structured into five divisions:
  • Data as a Service Division co-ordinates requirements for new data, bringing it into the ONS environment and making it available across the organisation.
  • Data Architecture Division will ensure that data is organised and referenced so that it can be access quickly and used appropriately by the organisation.
  • Methodology Division will develop new methods for working with new non-survey data sources, and for integrating non-survey and survey data.
  • Best Practice and Impact Division fosters the best practice developed within MDR across the GSS (and vice versa), and ensures that innovation in the use of data is pushed across government.
  • Researcher Support and Data Access maximises the benefits of the expanded ONS data estate to the wider research community.


Job description
The role
The purpose of this role is to support ongoing development of our Division's products and services, by offering and championing a user/customer view.

Key Responsibilities
  • Planning, designing and conducting research sessions to support the design and development of services
  • Leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing
  • Considering and using the most appropriate research method to test new product and concept developments, including a variety of methods such as usability testing, interviewing, pop up research to ensuring the user needs are fully understood in the service design.
  • Working closely with designers, developers and product owners to turn user data into actionable product/service requirements that feed into and influence product direction.
  • Designing, scripting and analysing qualitative and quantitative data through a variety of research methods such as surveys, analytics, in-depth interviews etc.
  • Applying the user-centred design principles to product and service design in an iterative development environment
  • Communicating research findings to all relevant stakeholders using the most appropriate styles and techniques to inform decision making based on user needs.
  • Managing the recruitment of participants, ensuring a representative sample is obtained with accountability for schedules and value for money
  • Promoting user-centred design principles and best practice
  • Managing research findings such as research reports and video footage to ensure they are accessible by relevant stakeholders.
  • Working with the wider user research community to share knowledge and experience
  • Conducting research with a range of users with diverse needs with to ensure products and services are accessible and inclusive.

G7 (Lead user researcher)

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. They ensure that teams take a user-centred, evidence-based approach to service design and delivery. They develop and assure good user research practice.