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Salesforce Consultant

Job Title: Salesforce Consultant
Contract Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear
Industry:
Salary: £500 - £550 per day
Start Date: 6 months
Reference: BBBH20660_1572282181
Contact Name: Sean Garbutt
Contact Email: sean.garbutt@talentinternational.com
Job Published: October 28, 2019 17:03

Job Description

Salesforce Consultant

Newcastle-Upon-Tyne

Up to £550pd

Overview

My client is a global software organisation who are looking for a Salesforce Consultant to join their Customer Experience team and become a driving force in their global Salesforce transition. You will be a key individual in building and designing of the service which is being offered internally and externally while collaborating a number of existing and exciting technologies within the organisation.

This is a fantastic contract opportunity with a large roadmap planned heading into 2020 which will allow you to work on some fantastic end-to-end transitions and customers throughout the year.

Key Accountabilities

  • Drive adoption of Service Design standards & blueprint for journey mapping across the organisation.
  • Collaborate with business functions to transform the way they execute experiences within the function.
  • Work with development teams throughout full-lifecycle projects.
  • Work closely with business stakeholders to identify risks and issues to then recommend appropriate mitigation.
  • Guide the analysis of complex business problems/projects and use data to prioritise customer experience improvement recommendations.
  • Work with stakeholders to develop their experience vision & design principles.

Skills & Experience

  • Strong and proven experience in dealing with high level stakeholders.
  • Experience working on end-to-end service design.
  • Experience with Salesforce (certifications desirable)
  • Demonstrated experience working with customer journeys and building on their experience.
  • Strong experience in the analysis and modelling techniques at enterprise level including: business process mapping, user story creation, prototyping, etc.

If you would like to hear more about this opportunity or have the relevant experience, then please apply with an up-to-date CV!

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