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Senior Service Designer

Job Title: Senior Service Designer
Contract Type: Contract
Location: North West England, England
Industry:
Salary: £540 - £550 per day + OUTSIDE IR35
Start Date: Jan 2022
Reference: BBBH28968_1638956990
Contact Name: Zoe Latuszka
Contact Email: zoe.latuszka@talentinternational.com
Job Published: December 08, 2021 09:49

Job Description


Senior Service Designer
6 months with an optional extension up to 2 months.
£550 per day. Outside IR35
40% working in the office and 60% working at home
Senior Service Designer required to define future Design services provided by the UX team, begin to deliver those services and oversee all user design project work related to Technology Services and partner initiatives including Workplace Transformation and Digital Confidence and Capability
The specialist will help to define future Design services provided by the UX team, begin to deliver those services and oversee all user design project work related to Technology Services and partner initiatives including Workplace Transformation and Digital Confidence and Capability. They will be responsible for leading other designers (up to 3 people), mentoring and working with them to ensure work and services are of good quality. Advocate for the needs of users, framing problems and co-designing user journeys and services to meet these needs with best-practice approaches
Essential skills

  • Experienced Service Designer with working knowledge of service design practices
  • Able to collaborate with multi-disciplinary teams
  • Lead / facilitate workshops to drive actionable outcomes
  • Create high quality service design deliverables
  • Leading or managing others
  • Advocating for users and their journeys when communicating with stakeholders and senior leadership
  • Understands the social and technological context for government services


Desirable skills

  • Experienced Service Designer with excellent working knowledge of service design practices, understanding user needs and designing services that meet them
  • Able to collaborate with multi-disciplinary teams to understand user behaviour, feedback, and co-design solutions to meet those needs
  • Lead / facilitate workshops with stakeholders from multiple business areas to drive actionable outcomes
  • Create high quality service design deliverables, including experience and journey maps, and service blueprints
  • Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
  • Advocating for users and optimising their journeys by educating and influencing persuasively when communicating with stakeholders and senior leadership
  • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector
  • Digital Workplace experience

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