Senior User Researcher

Senior User researcher // Permanent // London

Would you like to work for a forward-thinking organisation, as part of a collaborative team?

As Senior User researcher you would play a leading role in fulfilling the user research needs of priority projects as part of a highly agile development team. You will use a range of research methods and techniques to deliver insight on consumers and organisations to inform policy and principles of best practice for working with Data.

A user focused approach is key in establishing user research practices into a team, establish a user centred culture, and continually monitoring and improve practices. Confidence will be important when explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team, the wider organisation and across government.

Key duties include:

• Plan, design, prepare and run user research activities (such as; contextual discovery, diary studies, prototype testing, accessibility testing, experience mapping etc.) to support the design, development and continuous improvement of digital products and services.
• Working with product and services owners in order to develop and advocate appropriate research strategies to understand user needs for a service and continually test and improve products and services
• Design and run contextual and discovery research to gain a deeper understanding of the needs of all users of a service.
• Manage the usability and accessibility testing process from beginning to end from; recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results
• Work closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
• Lead the design, execution and analysis of quantitative surveys
• Define user centred KPIs, working closely with analytics colleagues, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
• Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on a user centred approach.
• Lead colleagues to analyse research data and synthesis findings so that research can be shared and traced.

Salary - £45-65,000

Benefits would include: flexi-time, pension scheme, season ticket loan/cycle to work scheme, subsidised gym, childcare vouchers.

If you are interested, click and apply to learn more.