Senior User Researcher

Job Title: Senior User Researcher
Contract Type: Contract
Location: England
Salary: £550 - £650 per day + OUTSIDE IR35
Start Date: Jan 2022
Reference: BBBH28967_1638957131
Contact Name: Zoe Latuszka
Contact Email:
Job Published: December 08, 2021 09:52

Job Description

Senior User Researcher
6 Months with potential to extend for up to 2 additional months
Remote role - UK Based
£550 - 600 per day. Outside IR35.
The specialist will be an experienced Senior User Researcher capable of leading a team, planning and delivering user research activities across large and complex projects. They will define problems, selecting the appropriate research strategies, work collaboratively to co-design user services, influence stakeholders and confidently present their work.
The specialist will help to define future User Research services provided by the UX team, begin to deliver those services and oversee all user research projects related to Technology Services and partner initiatives including Workplace Transformation and Digital Confidence and Capability. They will be responsible for leading other user researchers (up to 5 people), mentoring and working with them to ensure work and services are of good quality. Advocate for internal users and educate and influence stakeholders to be user-centred
Essential Skills

  • Has worked with a wide range of user research methods
  • Able to collaborate with user researchers and designers to design services
  • Able to help teams to manage and visualise outcomes and prioritise work
  • Leading or managing others
  • Advocating for users when communicating with stakeholders and senior leadership

Desirable Skills

  • Understands the social and technological context for government services
  • Has worked with a wide range of qualitative and quantitative user research methods and is able to advise on best practice choice and application of method
  • Able to collaborate with user researchers, designers and multi-disciplinary teams to co-design services provided by the team and for users
  • Able to help teams to manage and visualise outcomes related to project work and prioritise work to provide the best value for users
  • Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
  • Advocates for the needs of users by educating and influencing persuasively when communicating with stakeholders and senior leadership
  • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

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