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Senior User Researcher - Outside IR35 - Remote

£0.00 - £440 per annum + Outside IR35
Job Type
Tara Hibbott

Senior User Researcher - Outside IR35 - Remote
Remote (Anywhere within the UK)
£440 per day (Outside IR35)
6 month duration (initially)

An experienced User Researcher is required to inform the design and delivery of new digital customer facing services.


Main outcomes & objectives

The main outcome of the role is to maintain and enhance the services within Customer Facing Domain.

* Collaborate with Product Managers in establishing research objectives for each quarter.
* Conduct and establish a regular cadence of appropriate user research that will bring out user needs.
* Involved in ensuring that the system touch-points during a customers' life-time with the organisation are part of a coherent, consistent experience
* Ensuring that research is undertaken economically with appropriate users and measures as part of the development cycle
* Creating high and low fidelity prototypes based on existing design patterns that bring results from the research to life, complete with customer journeys
* Delivering UX feedback to Agile delivery teams to compliment sprint cycles
* Work as part of a multi-disciplined team to design user focussed and successful services
* Coach or pair with other members of the team when required
* Build relationships and working effectively with external parties, for example legal firms, lenders, citizens, and Scottish Government
* Share best practice research methodologies and techniques
* Support the UX community in providing cover for teams in Customer Facing Domain affected by COVID 19 where it is feasible.
* Collaborate with User Researchers from within and other domains, when required, on overlapping deliveries.
* Support any secondary activities as requested by the Head of Service Design or Lead User Researcher.

Essential skills & experience

* Specialist skill: Prototyping/Visuals
Can produce artefacts to engage teams with the user experience
* Able to listen to the needs of the technical and business stakeholders, and interpret between them
* Able to manage stakeholders' expectations and be flexible, is capable of proactive and reactive communication
* Facilitates difficult discussions within the team or with diverse senior stakeholders
* Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team
* Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
* Able to identify problems or issues in the team dynamic and rectify them.
* Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.
* Experience off user research and analysis, utilising both quantitative and qualitative data
* Manages, supports and stretches self and others to deliver agreed goals and objectives
* Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
* Visualising and implementing strategic user-centred design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.
* Experience of delivering first class government services following the Scottish Government Digital First Service Standard

Desirable skills & experience

  • Experience of working in a team of UX professionals
  • Knowledge of GOV.UK accessibility standards and principles
  • Experience of simplifying high volume, complex process flows
  • Customer journey mapping
  • Creation of design standards and practices
  • Axure RP, Sketch.