Exceptional individuals, with a proven background in Service Architecture required.
This is not a simple challenge; you will need to be resilient, able to handle complexity and ambiguity, and to be part of a department at the centre of both change and operations, working with committed professionals and supporting staff.
As the Service Architect the main purpose of the role is to be responsible for the efficient and effective design of digital service delivery to ensure services meet the needs of the end user
- Develop and maintain Digital Services' customer service designs, including the delivery of relevant service architectures to support the strategic transition of business solutions into production, by identifying and integrating business, information, and technology architecture, in alignment with service strategy, creating a culture of perpetual challenge and continuous improvement in the delivery of internal and 3rd party services.
- Works as part of the DS Architecture team and architecture practice to identify impacts on service architecture and user service experience.
- Collaborates closely with the solution delivery teams and solution development resources, the Architecture Team, Operations Manager, Service Manager and the Supplier Relationship Manager to define service objectives, commercial arrangements, service levels and other performance indicators.
You can confidently demonstrate significant experience in architecting service solutions in ICT in a similar large complex multi-faceted organisation.
A strong problem solver with clear ability to think strategically whilst having a strong focus on ICT technologies and operational service delivery. Demonstrate a high level of communication, negotiation and influencing skills including the ability to contribute value during meetings and help to drive service excellence with associated stakeholder management.
Educated to level 6 or equivalent in an ICT related discipline with knowledge and understanding of industry best practice and relevant guidelines such as ITIL v4