Service Architect

Job Title: Service Architect
Contract Type: Permanent
Location: Worcester, Worcestershire
Salary: £52000 - £58000 per annum
Start Date: ASAP
Reference: BBBH29495_1644319982
Contact Name: Evie Edwards
Contact Email:
Job Published: February 08, 2022 11:33

Job Description

  • Permanent opportunity within Critical Public Services.
  • £52,482 Starting Salary
  • Flexible working options available for discussion.

The Job

We are looking for hardworking, resilient Service Architects to work within a critical public service organisation. Our client needs individuals with excellent communication and problem-solving skills to take responsibility for the efficient and effective design of digital service delivery within their organisation; Ensuring that services meet the needs of customers, whilst meeting the relevant industry and national standards.

Skills You Will Need…

  • Significant experience of architecting service solutions in ICT in a large, complex, multi-faceted organisation.
  • Proven relevant experience demonstrating an aptitude for analysing systems, processes, and operational procedures.
  • Strong knowledge of Service Architect Design and ensuring that services are designed to meet the business need, with appropriate support model and service levels.
  • Experience of translating user requirements into ICT service designs.
  • Experience of 3rd Party support contracts specifications and negotiations.
  • High levels of communication, negotiation and influencing skills, including the ability to contribute value during meetings and help to drive service excellence with associated stakeholder management.
  • Strong problem-solving skills with ability to gather and assimilate information.
  • The ability to take ownership of the service design from inception, delivery and performance monitoring to the end customer.

Day to Day…

Undertaking the role of service design authority for all ICT change and the creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery.

Working as part of the DS Architecture team and architecture practice to identify impacts on service architecture and user service experience.

Ensuring that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects.

Collaborating with and facilitating internal and external stakeholder groups to ensure the contribution of all relevant stakeholders is maximised.

Taking responsibility for the development and documentation of the ICT service Strategy and associated roadmaps.

To support the transition of new services into the production service environment, providing a focal point for service design.

Next step

If this is something you feel suited to and would like to apply, please send in your CV. Because of the expected volume of applications, we will endeavour to come back to you asap.