Talent are partnered with a key educational organization based in Manchester who recruiting a Service Delivery Manager to join the wider IT Division.
You're needed in this role to provide leadership to incidents, project delivery, and end to end operations.
Some day to day duties include:
- Manage vendor relationships and monitor agreed SLAs
- Advocate continuous improvement in performance metrics across service improvement, service delivery and operations
- Oversee ITIL maturity and incident, problem and change initiatives
- Experience in IT Service Management
- ITIL Knowledge and execution
- Experience working in technical operations, full lifecycle environment from design to transition through to operation and improvement
What's in it for you?
- 25 days + Christmas Closure + Bank Holidays
- Over 20% total pension contribution
- Enhanced parental leave
- Many more!
This will be a hybrid working position with an expectation to be on site in Manchester 2 days per week.
Please APPLY NOW for more information!