Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Liverpool, Merseyside
Salary: £600 - £650 per day
Start Date: ASAP
Reference: BBBH21616_1580138260
Contact Name: Jack Thorne
Contact Email:
Job Published: January 27, 2020 15:17

Job Description

Service Delivery Manager


9 month inital contract - INSIDE IR35

The team have recently moved to cloud ERP technology
(Oracle Fusion) to support back office processes for finance and P2P
functions and are but also have an insourced digital function that is
contemplating changing how they capture customer payments. Both support
a cross government approach to deliver public services in a more agile and
user focused way.

These deliverables are currently being carried out by a permanent member
of staff, who is expected to depart on promotion imminently. As the
Finance team target operating model is likely to be reviewed in the coming
months temporary specialist resource will be needed to cover the vacancy
until a future operating model is agreed.

Provide detailed deliverables for the engagement:

  1. Support the current Finance and Procurement ERP system, Metis
    (Oracle Fusion) ensuring any live service incidents are resolved within
    acceptable timeframes for the business.

  2. Lead on the optimisation of the Finance and P2P and reporting modules
    in Metis, including managing the release of the Oracle quarterly updates.

  3. Support the HCM implementation of Metis, which may include but not
    limited to testing of CX and DRM modules, alongside regression testing of
    the existing live services such as expenses and requisitioning.

  4. Lead on the delivery and support of online payment services for the
    DBS, including any legislative or regulatory changes such as PSD2 and PCI

  5. Support the digital team in developing future organisational pay
    methods and leading on the delivery of back-office Finance support to
    implement such changes.

  6. Lead the Metis system team ensuring regular one to ones and
    performance reviews are carried out.
    skills (including specialist skills) and/or knowledge required:

  7. Specialist functional knowledge of Oracle Fusion Financials (GL, AP, AR,
    Fixed Assets etc) and P2P modules.

  8. Knowledge of online payment gateways, set up and support.

  9. Self-motivated with strong planning and coordination skills.

  10. Exceptional communication, influencing and negotiating skills to all

  11. Ability to initiate change and ensure timely delivery of such change.

  12. A strong focus on improving efficiency in all aspects of customer

Qualifications and Experience required

  1. Recent experience working with Oracle Fusion, financials and P2P
    2. Recent experience in payment gateways, merchant acquiring and
    payments technology including PCI DSS.
    3. Experience working in a Finance function (or on Finance-related
    4. Good track record of managing projects, preferably in a public sector
    5. Project management qualification i.e. Prince 2 or equivalent