linkedin

Connecting...

Service Delivery Officer

Job Title: Service Delivery Officer
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £300 - £400 per day + (Inside IR35)
Start Date: ASAP
Reference: BBBH28864_1637938641
Contact Name: Rhiannon Lawrence
Contact Email: rhiannon.lawrence@talentinternational.com
Job Published: November 26, 2021 14:57

Job Description

  • Service Delivery Officer - Central Government / Public Sector Project
  • Remote working (due to current climate).
  • 4 Months (Initially but could be extended)
  • *Inside IR35* - £300-£400

I am currently looking to recruit Service Delivery Officer to join a government role and to work on a digital transformation project.

The team is composed of Scientific Advisors and Project Management resources who support the scientific team.

As a Service Delivery Officer you will responsibilities will be:

  • Work within a small team that supports several functions within the programme.
  • Develop and maintain relationships with key stakeholders
  • Being accountable for stakeholder communication and oversee and respond to stakeholder queries and applications
  • Assist in the provision of requested reports, reviews, and correspondence, etc.
  • Develop and maintain accurate and reliable management reporting information and performance monitoring systems. Produce regular reports.
  • When required coordinate meetings, act as note taker and keep action and decision logs.
  • To have day to day operational responsibility for the delivery of services within the contract, ensuring compliance with the required outcomes of the audit systems.
  • Continuously review service delivery and working practices to ensure highest quality
  • To ensure that all service defects are rectified within the appropriate time scales and that action is followed up for continual failures and trends.
  • Assist as required with the monitoring and control of financial aspects of the programme.
  • Role model our organizational values (PRAISE), embedding these throughout your practice.
  • Ensure professional quality of service delivery

The role will suit a Service Delivery Officer who has experience in:

  • Great knowledge of JIRA
  • Strong communications skills
  • Ability to analyse and processing data
  • Effective problem-solving skills
  • Strong customer focus and ability to drive a culture of customer excellence
  • To be able to communicate effectively with peers and senior managers.
  • Flexible approach in fast pace and changing environment
  • Ability to prioritise tasks
  • Confident project support skills
  • Attention to detail
  • Work with Service Delivery Managers to implement and monitor CI techniques and practices
  • Support the implementation of operational delivery plans
  • Experience in a clinical background would be advantageous but not essential.

Next steps
If you are an Service Delivery Officer this role sounds of interest, please don't hesitate to send in your CV.

Get similar jobs like these by email

By submitting your details you agree to our T&C's