Service Delivery Officer

Job Title: Service Delivery Officer
Contract Type: Contract
Location: City of London, London
Salary: £300 - £400 per day + (Inside IR35)
Start Date: ASAP
Reference: BBBH28864_1637938641
Contact Name: Rhiannon Lawrence
Contact Email:
Job Published: November 26, 2021 14:57

Job Description

  • Service Delivery Officer - Central Government / Public Sector Project
  • Remote working (due to current climate).
  • 4 Months (Initially but could be extended)
  • *Inside IR35* - £300-£400

I am currently looking to recruit Service Delivery Officer to join a government role and to work on a digital transformation project.

The team is composed of Scientific Advisors and Project Management resources who support the scientific team.

As a Service Delivery Officer you will responsibilities will be:

  • Work within a small team that supports several functions within the programme.
  • Develop and maintain relationships with key stakeholders
  • Being accountable for stakeholder communication and oversee and respond to stakeholder queries and applications
  • Assist in the provision of requested reports, reviews, and correspondence, etc.
  • Develop and maintain accurate and reliable management reporting information and performance monitoring systems. Produce regular reports.
  • When required coordinate meetings, act as note taker and keep action and decision logs.
  • To have day to day operational responsibility for the delivery of services within the contract, ensuring compliance with the required outcomes of the audit systems.
  • Continuously review service delivery and working practices to ensure highest quality
  • To ensure that all service defects are rectified within the appropriate time scales and that action is followed up for continual failures and trends.
  • Assist as required with the monitoring and control of financial aspects of the programme.
  • Role model our organizational values (PRAISE), embedding these throughout your practice.
  • Ensure professional quality of service delivery

The role will suit a Service Delivery Officer who has experience in:

  • Great knowledge of JIRA
  • Strong communications skills
  • Ability to analyse and processing data
  • Effective problem-solving skills
  • Strong customer focus and ability to drive a culture of customer excellence
  • To be able to communicate effectively with peers and senior managers.
  • Flexible approach in fast pace and changing environment
  • Ability to prioritise tasks
  • Confident project support skills
  • Attention to detail
  • Work with Service Delivery Managers to implement and monitor CI techniques and practices
  • Support the implementation of operational delivery plans
  • Experience in a clinical background would be advantageous but not essential.

Next steps
If you are an Service Delivery Officer this role sounds of interest, please don't hesitate to send in your CV.

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