Service Designer - Remote Contract

• Large digital transformation project within government division
• Key focus will be supporting the discovery phase (Discovery stage experience essential)
• 6 Month Contract **Inside IR35**

Working with a government division on an Information System programme, we are looking to recruit an experience Service designer. Joining the project at a pivotal time, you be responsible facilitating workshops, create service journeys and service maps.

• Experience of conducting or supporting research with a design or user experience focus, especially within the GDS service standards framework.
• Considerable experience of implementing the full research and design lifecycle from designing research, to planning, implementation, recruitment, conducting research, analysing data, eliciting findings and communicating recommendations
• Demonstrable experience of supporting discovery research defining and testing hypotheses and prototypes
• Can interpret findings and work with the product team to develop and prioritise actions and recommendations
• Ability to present research and communicate prototypes and design decisions to non-user centred design professions
• Ability to organise co-design workshops with the support of a researcher
• Ability to use a range of software, tools and methods to prototype a product or service from low fidelity to high
• Ability to understand the context of the service, and the business constraints that will inform the design decisions. Able to design within those constraints
• Experience of testing and iterating a prototypes of a product or service based on insights generated from research and usability testing sessions

**Healthcare or NHS background desirable**