Service Desk Manager - Office 365

Job Title: Service Desk Manager - Office 365
Contract Type: Permanent
Location: Bath, Somerset
Salary: £35000 - £40000 per annum
Start Date: ASAP
Reference: BBBH25282_1608139692
Contact Name: Ben Morgan
Contact Email:
Job Published: December 16, 2020 17:28

Job Description

Service Desk Manager - Office 365

Experienced IT Service Desk Manager is needed to work for a company based in Bath.

They are going through some impressive growth and will be looking to grow the Service Desk team which you will help orchestrate.

High-level overview of the role:

  • Managing a customer facing team of 1st and 2nd line supports analysts
  • Prioritise incidents and service request queues
  • ITSM Processes
  • Service levels
  • ITSM Tools
  • Information Security best practice

It you have the above experience along with:

  • Experience supporting end users in Office 365
  • Knowledge of Office 365
  • Exposure to AD and group polices

…then please submit your cv and I will contact you in due course.

Service Desk Manager - Office 365