Exceptional individuals, with a proven background in Service Management required.
This is not a simple challenge; you will need to be resilient, able to handle complexity and ambiguity, and to be part of a department at the centre of both change and operations, working with committed professionals and supporting staff.
As the Service Manager the main purpose of the role is to be responsible for supervision of the teams associated with the management of the internal and external service support towers for the provision of the ICT Services.
- To lead a customer focused specialist technical support team that is responsible for the specialist support of services, equipment and toolsets.
- Ensure all services, systems and equipment that are available, with sufficient capacity, accessible and secure to agreed standards and service levels, either via supplier management for control of external supplier contracts and via internal resources as applicable.
- To provide support to the Incident and Problem Manager for the immediate management ownership for major or critical service incidents, determining and prioritising the immediate actions necessary and resources required for resolution.
- To continuously and proactively seek to improve the ICT technical service to deliver high quality, value for money, professional ICT services to protect our communities from harm.
You can confidently demonstrate significant experience in Service Management delivering highly technical solutions into complex IT environments - the scope, performance, cost control, delivery, scheduling, resourcing, risk management and demand management all resting with you.
A confident leader you build working relationships with ease managing technical teams, consisting of internal, contract and supplier staff in a large complex multi-faceted organisation, whilst your communication skills, both written and verbal are a given.
Educated to level 5 or equivalent in an ICT related discipline with knowledge and understanding of industry best practice and relevant guidelines such as ITIL v4