Service Owner - Service Design

Job Title: Service Owner - Service Design
Contract Type: Contract
Location: Newport, Wales
Salary: £450 - £550 per day
Start Date: ASAP
Reference: BBBH26996_1620749774
Contact Name: Taijaan deCordova
Contact Email:
Job Published: May 11, 2021 17:16

Job Description

Service Owner

Central Government

  • Inside IR35
  • Location: Newport (Currently working remote)
  • 6 Month contract

Working with a critical division of central government you'll be responsible for development and operational management of the digital dissemination service and digital products. You'll be accountable for the quality of this service, the technology strategy and delivery of the product development roadmap. In this role, you will be expected to adopt a portfolio view, managing end-to-end services that include multiple products and channels. You will be expected to operate at scale and provide the connection between multidisciplinary business areas and stakeholders.

This is a senior leadership role that works closely with the Content and Publishing Lead (including social media), Data Lead, Data Visualisation Lead so that content and data can be effectively surfaced and externally while ensuring internal user needs are met.

In this role you may be involved in evaluating how users engage with data visualisations and 'scrolly-telling' articles or understanding how users interact with API services.

Person Specification:

  • Heading up and developing high-performing teams and promoting and embedding agile working practices
  • Delivering services that meet and maintain the digital by default culture
  • Financial reporting for a service and the promoting a culture of value for money when delivering services
  • Developing a long-term vision
  • Working effectively with teams and stakeholders to make strategic choices and prioritise spending
  • Managing team dynamics effectively when working across organisational and other boundaries in a fast-paced environment
  • Knowledge of the 'digital landscape', including how digital agenda fits within the broader context of e-government
  • Building trusting and collaborative relationships on sensitive issues. You will be comfortable influencing and engaging colleagues and gaining commitment to delivering your vision, including through coaching and mentoring

Key Responsibilities

  • Sets, monitors and is accountable for the service KPIs
  • Works with the Product Lead to set the service and product vision and roadmap
  • Works with Senior Programme delivery manager(s) to set the high-level delivery plan
  • Engage with technical and operational staff, together with suppliers, to define the best system and platform configurations to meet business/user needs and objectives
  • Works with Service Designers to ensure a coherent end-to-end service
  • Accountable for the delivery of services that meet the Government Digital Services (GDS) Digital by 3/15/2021 Service Manager- Digital Publishing - Civil Service Jobs - GOV.UK Default Service Standard and are best in class for government, maximising the level of digital experience users expect
  • Working to clarify and articulate the diverse requirements of users and delivery partners to support effective delivery of a service, which is reusable
  • Line management of the programme delivery managers and product leads and dotted line responsibility for the delivery teams, acting as a point of escalation, ensuring the necessary business processes are followed
  • Owning the overall budget and allocating funding to areas of the service based on your choices and decisions about priorities
  • Communicating the benefits and performance of your service
  • Ultimately being responsible for the successful operation and continuous improvement of the service
  • Ensuring divisional targets are met and that effective progress and performance measures and processes are in place
  • Building and managing strong relationships with teams across the organisation
  • As part of the Digital Publishing leadership team, working with delivery management and digital content to ensure strands of work in the division are aligned and prioritised effectively
  • Playing a role in building relationships with key stakeholders, including the Government Digital Service and Government Statistical Service, UKSA, the GSS, international partners and commercial suppliers

Desirable - ACTIVE SC OR NPPV Level Security clearance

Next Steps
If this is relevant to you and something you would like to apply for get in touch with Taijaan deCordova