Service Owner

Job Title: Service Owner
Contract Type: Contract
Location: England
Salary: £550 - £650 per day + Inside IR35
Start Date: June 2021
Reference: BBBH27019_1620837698
Contact Name: Zoe Latuszka
Contact Email:
Job Published: May 12, 2021 17:41

Job Description

Service Owner
6 Months. Inside IR35
Remote for foreseeable.
£550-650 per day

You'll be responsible for development and operational management of the digital dissemination service and digital products. You'll be accountable for the quality of this service, the technology strategy and delivery of the product development roadmap. In this role, you will be expected to adopt a portfolio view, managing end-to-end services that include multiple products and channels. You will be expected to operate at scale and provide the connection between multidisciplinary business areas and stakeholders.

This is a senior leadership role that works closely with the Content and Publishing Lead (including socialmedia), Data Lead, Data Visualisation Lead so that content and data can be effectively surfaced on and externally while ensuring internal user needs are met.

Our teams are based across two offices, Newport and Fareham. Due to the coronavirus (COVID-19)
outbreak we are currently working remotely. We encourage flexible working and while there is benefit in being physically together at our offices, we are also happy to explore opportunities with individuals about working flexibly in line with our policies.


* Sets, monitors and is accountable for the service KPIs
* Works with the Product Lead to set the service and product vision and roadmap
* Works with Senior Programme delivery manager(s) to set the high-level delivery plan
* Engage with technical and operational staff, together with suppliers, to define the best system and
platform configurations to meet business/user needs and objectives
* Works with Service Designers to ensure a coherent end-to-end service
* Accountable for the delivery of services that meet the Government Digital Services (GDS) Digital by
3/15/2021 Service Manager- Digital Publishing - Civil Service Jobs - GOV.UK Default Service Standard and are best in class for government, maximising the level of digital experience users expect
* Working across the wider organisation, to clarify and articulate the diverse requirements of users and delivery partners to support effective delivery of a service, which is reusable across the wider ONS
* Line management of the programme delivery managers and product leads and dotted line responsibility for the delivery teams, acting as a point of escalation, ensuring the necessary business processes are followed
* Owning the overall budget and allocating funding to areas of the service based on your choices and
decisions about priorities
* Communicating the benefits and performance of your service
* Ultimately being responsible for the successful operation and continuous improvement of the service
* Ensuring divisional targets are met and that effective progress and performance measures and
processes are in place
* Building and managing strong relationships with teams across the organisation
* As part of the Digital Publishing leadership team, working with delivery management and digital
content to ensure strands of work in the division are aligned and prioritised effectively
* Playing a role in building relationships with key stakeholders, including the Government Digital Service and Government Statistical Service, UKSA, the GSS, international partners and commercial suppliers

Works closely with:
* the Senior Delivery Manager, who will ensure plans are realistic, resources are in place and blockers are removed;
* the Content and Publishing Lead (including social media), Data Lead, Data Visualisation Lead so that
content and data can be effectively surfaced on and externally while ensuring internal user needs are met.

Person Specification:
* Heading up and developing high-performing teams and promoting and embedding agile working
* Delivering services that meet and maintain the digital by default culture across the ONS
* Financial reporting for a service and the promoting a culture of value for money when delivering
* Developing a long-term vision
* Working effectively with teams and stakeholders to make strategic choices and prioritise spending
* Managing team dynamics effectively when working across organisational and other boundaries in a
fast-paced environment
* Knowledge of the 'digital landscape', including how ONS' digital agenda fits within the broader context of e-government
* Building trusting and collaborative relationships on sensitive issues. You will be comfortable
influencing and engaging colleagues and gaining commitment to delivering your vision, including
through coaching and mentoring

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